E-mails I receive from an established list that I belong to are coming through without the message included, and I have to use Internet Explorer to read it.
I have been getting e-mail messages from a specific user group that I belong to for several years, and only this year have I started having issues with getting the complete e-mail message when I use my mail account in the Firefox browser. If I use Internet Explorer as my browser and open up the e-mail there, I get the complete e-mail message without a problem. It's only when I use Firefox to open these e-mails that I don't get the complete message. I have attached a screenshot of the latest e-mail.
The list uses MailChimp to send out messages. It worked fine in Firefox until earlier this year - it seems that something in one of the upgrade this year caused this issue with the e-mails. Please respond and let me know what can be done to fix this issue - I may have to rethink using Firefox as my browser if this can't be resolved.
Thank you!
All Replies (2)
unsubscribe that group which you are following.
Make sure the message window is open to the message.
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.