Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes, even in safe mode

  • 3 antwoorde
  • 1 het hierdie probleem
  • 6 views
  • Laaste antwoord deur BruceME

more options

See bp-ffad5a77-592f-42b7-bbb9-97c822160313

Since the V45 update, Firefox crashes every 5 to 15 minutes, even in safe mode.

Thanks for any help.

See bp-ffad5a77-592f-42b7-bbb9-97c822160313 Since the V45 update, Firefox crashes every 5 to 15 minutes, even in safe mode. Thanks for any help.

All Replies (3)

more options

hi bruce, thanks for providing a crash id. unfortunately this crash is caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes

more options

Thanks for the rapid reply. I had already updated Trusteer, before posting here. I have now reported the issue to IBM and will wait for their response. In the meantime, I'm on Chrome.

more options

Here's an update: IBM claims that there's a conflict with my add-ons, but the only add-on I use is the French language dictionary. However, just by disabling the dictionary the problem has mysteriously gone away. Go figure.