Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why Firefox keep crashing, plugin-container using lots of memory? Also, the browser page jump up and down when it crash?

  • 1 antwoord
  • 1 het hierdie probleem
  • 6 views
  • Laaste antwoord deur FredMcD

Richarrd
Richarrd
more options

Firefox keep crashing, plugin-container using lots of memory? Also, the browser page jump up and down when it crash?

Firefox keep crashing, plugin-container using lots of memory? Also, the browser page jump up and down when it crash?

All Replies (1)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29