Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

email log in

more options

Since the new release of Thunderbird (release 78) I have to enter all the passwords from all of my email accounts, even if I click the box (Use Password Manager to remember this password). This for In- and Outgoing mails. I would be very happy if Thunderbird could remember this passwords.

Since the new release of Thunderbird (release 78) I have to enter all the passwords from all of my email accounts, even if I click the box (Use Password Manager to remember this password). This for In- and Outgoing mails. I would be very happy if Thunderbird could remember this passwords.

Gekose oplossing

Bitdefender has a password manager (Wallet). Check that it's not storing TB passwords. If that's not a factor, Help/Troubleshooting, Profile Folder, Open Folder, close TB, delete or rename cert9.db, key4.db and logins.json. This will erase all passwords, but when you restart TB and enter the passwords, they should be stored permanently.

http://kb.mozillazine.org/Password_not_remembered_-_Thunderbird

Lees dié antwoord in konteks 👍 1

All Replies (4)

more options

Do you have any product on your computer like CCleaner or perhaps an Anti-Virus product with cleanup abilities because they might be killing the saved passwords or the session files?

If yes, then you need to stop allowing the cleaning product from access to Thunderbird.

more options

There is "Bitdefender" and "Driver Support" in the background, but they never made a problem. The problem started just after the new version of Thunderbird was installed. I deleted the email accounts and add them again, but the problem is still the same.

more options

Gekose oplossing

Bitdefender has a password manager (Wallet). Check that it's not storing TB passwords. If that's not a factor, Help/Troubleshooting, Profile Folder, Open Folder, close TB, delete or rename cert9.db, key4.db and logins.json. This will erase all passwords, but when you restart TB and enter the passwords, they should be stored permanently.

http://kb.mozillazine.org/Password_not_remembered_-_Thunderbird

more options

Thank you, great support. It works perfectly now after deleting this 3 files.