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Very slow. Does not recognize right click. CAUSE: Windows Defender enabled with Kaspersky SOLUTION: disable Windows Defender

  • 3 ردود
  • 1 has this problem
  • 4 views
  • آخر ردّ كتبه Wayne Mery

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After update mail was fine now it's back to being slow as ever. Program doesn't seem to recognize right click. I can punch it forever and it does nothing. I usually go to a different mail program out of frustration. What is filter for and why do I need? Also I am now getting a lot of bulk mail. Why is this getting through and not going to junk. Thanks for any help.

After update mail was fine now it's back to being slow as ever. Program doesn't seem to recognize right click. I can punch it forever and it does nothing. I usually go to a different mail program out of frustration. What is filter for and why do I need? Also I am now getting a lot of bulk mail. Why is this getting through and not going to junk. Thanks for any help.

Modified by Wayne Mery

الحل المُختار

1. Start *Windows'* safe mode with networking enabled - win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? Please reply to let us know results.

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All Replies (3)

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الحل المُختار

1. Start *Windows'* safe mode with networking enabled - win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? Please reply to let us know results.

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Thanks Wayne for your prompt reply. Windows Defender is now off. I didn't need this with my av. Kaspersky was also trying to download another part of their software which I was unaware of at the time. Again ty!

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jebeam, thanks for the update.

Note - make certain Kaspersky is set to NOT scan thunderbird program and profile https://support.mozilla.org/en-US/kb/profiles-tb