When I try to send a message, receive "An error occurred while sending mail: The mail server sent an incorrect greeting: +OK InterMail POP3 server ready.."
I was fine receiving and sending e-mails this morning and then all of a sudden I receive this error message preventing me sending messages this afternoon "An error occurred while sending mail: The mail server sent an incorrect greeting: +OK InterMail POP3 server ready.."
الحل المُختار
Matt said
pop is an incoming mail protocol, so my guess is you have your account settings incorrectly configured. Could you please do the following:Read this answer in context 👍 0
- Open the menu
> Help > Troubleshooting Information, then click Copy text to Clipboard.
- Open a reply to this post, and paste in your troubleshooting information.
All Replies (6)
pop is an incoming mail protocol, so my guess is you have your account settings incorrectly configured.
Could you please do the following:
- Open the menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
- Open a reply to this post, and paste in your troubleshooting information.
Today, my ability to send e-mails is all of sudden working again - without me changing anything. Perplexed but pleased.
الحل المُختار
Matt said
pop is an incoming mail protocol, so my guess is you have your account settings incorrectly configured. Could you please do the following:
- Open the menu
- Open a reply to this post, and paste in your troubleshooting information.
Application Basics: Name: Thunderbird Version: 68.4.2
Build ID: 20200123140255; Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.4.2; OS: Windows_NT 10.0 Launcher Process: Enabled; Multiprocess Windows: 0/0 Disabled Remote Processes: 0; Enterprise Policies: Inactive Google Location Service Key: Missing Google Safebrowsing Key: Missing; Mozilla Location Service Key: Missing; Safe Mode: false Mail and News Accounts account1: INCOMING: account1, , (pop3) imap.gmail.com:995, SSL, passwordCleartext OUTGOING: , gmail.com:587, alwaysSTARTTLS, none, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (pop3) mail.salisburytransitioncity.org:110, plain, passwordCleartext OUTGOING: , smtp.salisburytransitioncity.org:587, plain, passwordCleartext, true account4: INCOMING: account4, , (imap) mail.salisburylibdems.org.uk:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , mail.salisburylibdems.org.uk:587, alwaysSTARTTLS, passwordCleartext, true account5: INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , gmail.com:587, alwaysSTARTTLS, none, true Crash Reports for the Last 3 Days; Remote Processes Type: Count; Extensions, Name; Version; Enabled; ID Amazon.co.uk; 1.1; true; amazon@search.mozilla.org Bing;1.0; true; bing@search.mozilla.org Chambers (UK); 1.0; true; chambers-en-GB@search.mozilla.org DuckDuckGo;1.0; true; ddg@search.mozilla.org Google; 1.0; true; google@search.mozilla.org Lightning; 68.4.2; true {e2fda1a4-762b-4020-b5ad-a41df1933103} Provider for Google Calendar; 68.2.1; true {a62ef8ec-5fdc-40c2-873c-223b8a6925cc} Twitter; 1.0; true; twitter@search.mozilla.org Wikipedia (en);1.0; true wikipedia@search.mozilla.org; Security Software Type: Name; Antivirus: Windows Defender Antivirus Antispyware: Firewall: Windows Firewall Graphics; Features; Compositing: Basic; Asynchronous an/Zoom:none WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008e71)
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I hope I got it all because when I copied it, I was given the choice to paste it, which created a list that was too long to submit, so I have edited out some of the white spaces. Thank you, Mike. mike.lennard876@gmail.com
'Incorrect greeting' means the authentication is incorrect for the account. You currently have authentication = none for both gmail accounts' outgoing servers. Tools/Account Settings, Outgoing Server (SMTP) at the bottom of the left pane, Edit the smtp servers for the gmail accounts. Change the authentication for the POP account to 'normal password' and OAuth2 for the IMAP account.