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Google play will not allow downloads.

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  • Last reply by FredMcD

Red Raspberry
Red Raspberry
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When I log in to Google Play store and try to download an app I get the error message "You don't have any devices". This is even though I am logged in correctly and have used Google Play for 2 years. I do not get the error in IE 8 of Google Chrome. I have cleared the FireFox cache.

When I log in to Google Play store and try to download an app I get the error message "You don't have any devices". This is even though I am logged in correctly and have used Google Play for 2 years. I do not get the error in IE 8 of Google Chrome. I have cleared the FireFox cache.

All Replies (1)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

and

  • Remove Cookies

Warning ! ! This will log you out of all sites you're logged in to. Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?. Then restart.