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Cannot connect to server since upgrade to 31.6. Cannot create a new account either.

  • 3 cavab
  • 1 has this problem
  • 8 views
  • Last reply by christ1

fdrfdr
fdrfdr
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Tried to change port settings, but that did not work. Chatted with comcast, but they couldn't fix the problem. Made it worse by suggesting that I delete old account and reestablish a new one. Deleting old account made it worse by removing my large inbox. New account message from Thunderbird is that it "failed to find the settings for your email account." In addition, the error console has this message "Timestamp: 4/6/2015 11:51:08 AM Warning: mutating the Prototype of an object will cause your code to run very slowly; instead create the object with the correct initial Prototype value using Object.create Source File: resource://gre/components/steelApplication.js Line: 783" Tries to reestablish using POP instead of changing to IMAP. Same message. see image

Tried to change port settings, but that did not work. Chatted with comcast, but they couldn't fix the problem. Made it worse by suggesting that I delete old account and reestablish a new one. Deleting old account made it worse by removing my large inbox. New account message from Thunderbird is that it "failed to find the settings for your email account." In addition, the error console has this message "Timestamp: 4/6/2015 11:51:08 AM Warning: mutating the [[Prototype]] of an object will cause your code to run very slowly; instead create the object with the correct initial [[Prototype]] value using Object.create Source File: resource://gre/components/steelApplication.js Line: 783" Tries to reestablish using POP instead of changing to IMAP. Same message. see image

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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First of all get the correct server settings from Comcast. If Thunderbird fails to detect the correct settings automatically follow these instructions. https://support.mozilla.org/en-US/kb/manual-account-configuration

fdrfdr
fdrfdr Question owner
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This finally worked today and an account with the same info restablished. IN: port 995 SSL/TLS OUT: port 465 SSL/TLS

christ1
christ1
  • Top 25 Contributor
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Good. When your problem is fixed, can you mark the thread as 'Solved' please? Thank you.