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Cannot get new messages without restarting thunderbird.

  • 3 cavab
  • 5 have this problem
  • 11 views
  • Last reply by Matt

pfeiferchi
pfeiferchi
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Clicking Get Messages does nothing. I have to restart Thunderbird in order to download new messages - seeing email on other devices, and in GoDaddy web mail work space, so I know there is mail there. On Mac OS 10.11, Thunderbird 38.7.1, IMAP account. I'm seeing posts about this problem on PCs as well. Anyone find a solution??

Clicking Get Messages does nothing. I have to restart Thunderbird in order to download new messages - seeing email on other devices, and in GoDaddy web mail work space, so I know there is mail there. On Mac OS 10.11, Thunderbird 38.7.1, IMAP account. I'm seeing posts about this problem on PCs as well. Anyone find a solution??

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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Did you contact GoDaddy about this? Assuming there is a GoDaddy support forum, check whether other users have the same problem.

What's the interval for how often you check for new mail?

christ1
christ1
  • Top 25 Contributor
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Challenge GoDaddy with the information below. https://bugzilla.mozilla.org/show_bug.cgi?id=1260724#c10

Matt
Matt
  • Moderator
  • Top 10 Contributor
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It would appear Godaddy may have actually addressed their issue.

Our analysis is godaddy had/has an issue with their server software not actually delivering the mail it had said was here.

See the information in This bug for details.

https://bugzilla.mozilla.org/show_bug.cgi?id=1260724