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Firefox crashes

  • 1 cavab
  • 2 have this problem
  • 5 views
  • Last reply by FredMcD

jeaniegto
jeaniegto
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I play a game called IMVU, and I crash almost daily there. Everything just freezes up, including my mouse. I just got a new comp with windows 10 installed in it, and I even changed my browser to firefox, hoping the crashes would stop, but they havent. I hope ive installed firefox properly?? I just want to stay on that site, without a crash every time. Please help !! thank you

I play a game called IMVU, and I crash almost daily there. Everything just freezes up, including my mouse. I just got a new comp with windows 10 installed in it, and I even changed my browser to firefox, hoping the crashes would stop, but they havent. I hope ive installed firefox properly?? I just want to stay on that site, without a crash every time. Please help !! thank you

All Replies (1)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29