Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox V61.0.2 hangs after update

  • 1 cavab
  • 1 has this problem
  • 1 view
  • Last reply by user633449

SubhaBose
SubhaBose
more options

Ever since I updated to the latest version (61.0.2) the browser hangs after sleep and does not seem to recover on its own. I have to restart FF in order to set everything up an running again. I tried deleting the cache and cookies but that hasn't resolved the issue.

Ever since I updated to the latest version (61.0.2) the browser hangs after sleep and does not seem to recover on its own. I have to restart FF in order to set everything up an running again. I tried deleting the cache and cookies but that hasn't resolved the issue.

All Replies (1)

user633449
user633449
more options

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.