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Cannot add Hotmail account to Mozilla

  • 1 cavab
  • 1 has this problem
  • 5 views
  • Last reply by david

spruce18b
spruce18b
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I can easily log on to my Hotmail account. The password works, otherwise I wouldn't be able to log on to my Hotmail account using Firefox. However, when I add the Hotmail account to Mozilla using the correct password, I receive the error message that the username or password is incorrect. What could I be doing wrong?

I can easily log on to my Hotmail account. The password works, otherwise I wouldn't be able to log on to my Hotmail account using Firefox. However, when I add the Hotmail account to Mozilla using the correct password, I receive the error message that the username or password is incorrect. What could I be doing wrong?

All Replies (1)

david
david
  • Top 10 Contributor
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I think your Hotmail password is only for web access. You may need an APP password that is explicitly for Thunderbird. This is not a Thunderbird shortcoming, but several major email providers now require separate passwords for each email client a person uses. If you do a websearch for hotmail app password, I think you will see several explaining this.