Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Netflix instant plays have always worked for me with Firefox. Now, they only play on Safari. I reinstalled Firefox, made sure all updates and minimum requirements weren't an issue - but the movies still won't play. Help?

  • 1 cavab
  • 2 have this problem
  • 3 views
  • Last reply by Matt_G

more options

After clicking on a movie to play, the screen turns black, no movie playing control buttons or anything else.

After clicking on a movie to play, the screen turns black, no movie playing control buttons or anything else.

All Replies (1)

more options

Hi SunGoddesss85,

We have a section for Fixing Facebook and YouTube issues, but I think your problem might benefit from these articles as well. The black screen specifically seems to be covered in the list of articles I linked you to.

Hopefully this helps!