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Instld. Moz. update; can get to site, but password won't work now

  • 1 cavab
  • 1 has this problem
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  • Last reply by Ibai

jdthrussett
jdthrussett
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I loaded Mozilla update 10. My home page got changed. I fixed that. Now when I go to my bank website, it doesn't recognize my password and I can't get in. I checked add-ons; all are enabled that should be. I cleared history before; what is going on?? How do I get back into my bank? When I called the bank, they get into the site from the same page I'm using by putting in my password; the same page on my computer tells me that the password is not valid??? Did I do something when I downloaded? How do I get back in ? Thanks Judy

I loaded Mozilla update 10. My home page got changed. I fixed that. Now when I go to my bank website, it doesn't recognize my password and I can't get in. I checked add-ons; all are enabled that should be. I cleared history before; what is going on?? How do I get back into my bank? When I called the bank, they get into the site from the same page I'm using by putting in my password; the same page on my computer tells me that the password is not valid??? Did I do something when I downloaded? How do I get back in ? Thanks Judy

All Replies (1)

Ibai
Ibai
  • Administrator
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Hi!

It seems that in the upgrading process part of your data was lost. Take a look to this article to find out how to recover it: https://support.mozilla.org/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile?s=profile&r=3&e=es&as=s#w_passwords