Firefox Community Forum

Recently Firefox has shown several incidents where its uddenly become 'obstructed' in some manner, with Error messages displaying that prevent my accessing Firefox and using it as it's supposed to be used. I'm not a technical person who can interpret these incidents, but when these incidents happen, out of the void, I've just tried to uninstall and then reinstall Firefox. I've somehow (seemingly) been able to ultimately reinstall Firefox after these incidents, but I'm wanting to know WHY these incidents are happening? Firefox doesn't give me any help here with this question, as far as I can see, so I'm wondering why these paralytic Error messages are happening, and what I'm supposed to do to keep Firefox functioning correctly, preventing this interference with the browser's functioning? Can anyone PLEASE HELP ME with this issue here, or even point me in the right direction? Thank you very much for any explanatory help you can provide. Merry Christmas (I hope!).

I am having trouble setting up Two-step authentication.

After I scan the QR code and enter the code, I am presented with below error: Incorrect two-step authentication code

I first tried scanning the QR code using Microsoft Authenticator app, which did not work. I then tried scanning a new QR codeGoogle Authenticator app, which did not work. I then tried to manually enter the secret key into Google Authenticator app, which also did not work. I then tried scanning another new QR code with the Twilio Authy Authenticator app, which also did not work.

Can anyone help to resolve?

Thanks

When I log in with one of my screen names on AOL, it shows me signed in under that screen name, but when I click to open the mail for that screen name, I am changed to another one of my screen names with only the mail showing for that account instead of the one I initially signed in on. I have uninstalled and reinstalled Firefox, cleared the cache, but the problem continues. I do not have this problem when I log in to AOL on Chrome with the same screen name. AOL technical support was unable to figure out how to fix this problem. I am using a brand new laptop with Windows 11 Pro. I do not have this problem with an older computer with Firefox.

Hello, When I view some pages with inline video graphics, I see a garbled video frame. I have attached a screen grab from part of one screen. I have no issues with YouTube or other videos. It's just the graphics of some webpages such as looking at an Apple product on their site. I have not had this issue using Chrome under the same conditions. It's like I have a corrupted Codec or something. Does anyone have any suggestions? Thanks.

Lately I have been having an issue on Firefox with YouTube stopping and buffering after one minute. This occurs on all videos but only on Firefox. YouTube runs fine on other browsers.

I have tried changing the resolution and disabling ad blockers, but without resolving the situation. I am using the most recent build of Firefox. I have also expanded the size of the cache (after clearing it), but that did not help.

I can't seem to find any real help with this online, and I would appreciate any assistance anyone can give me.

Thanks!!

Hello.

For the past few months, I've been experiencing severe issues with performance that I noted appear only on YouTube. I have not noticed this on any other website. The site is unresponsive, takes a long time to load, key presses (pause, skip 10s, etc.) are registered with a massive delay. It is generally very unpleasant to use.

I have tried disabling all extensions, clearing data, I even reinstalled the entire operating system once for a different reason and the issue still persisted. I launched YouTube on different browsers (Chrome) with no performance issues at all.

I lived with this problem for a long time now, but recently it's becoming unbearable. I prefer Firefox to Chromium-based browsers, but as YouTube is a site I visit very frequently, I will unfortunately consider switching to another browser.

I have not found any useful resources regarding this issue on the Internet, it seems like it's not a common problem.

Any help is appreciated.

Dear Mozilla Community/Support Team,

I am reaching out to report an issue with my <a href="https://chipotlmenu.com">Wesbite</a>, which is not functioning properly when accessed through Firefox.

The website operates flawlessly on other browsers such as Chrome, Microsoft Edge, and Safari. However, on Firefox, I have noticed slow loading times, broken images and layout inconsistencies

This issue negatively impacts the user experience for visitors accessing the site through Firefox, which is a critical concern for me. I kindly request your guidance on diagnosing and resolving the problem. Please let me know if you need additional details or technical information to help investigate further.

Thank you for your time and assistance. I appreciate the dedication of the Mozilla team in supporting website compatibility and look forward to your response.

Best regards, Lily Floori Lilyfloori@gmail.com Owner, Chipotlmenu.com

This issue appeared fairly recently. When I open a downloaded picture from Firefox's downloads menu, it opens under Firefox window. So it's like the browser is in "always on top" mode when it happens. It's inconsistent and doesn't happen all the time, but I can't notice any pattern. Tested it in another browser and tried changing default image viewing software to make sure that the problem is with Firefox. It persists in troubleshooting mode as well.

Hi, I have a brand new macbook air and wanted to install my preferred browser, Firefox, but after installation Firefox will not launch. I’ve tried to install version 133.0.3 and when I try to launch it, Firefox always freezes and show 'Firefox (not responding)'. I have restarted my mac, reinstalled Sequoia OS, uninstalled/redownloaded/reinstalled, and I cannot get Firefox to launch, ever. Safari (built in) and DuckDuckGo (new install) browser both work.

Please let me know what I can try to do to get Firefox working.

This issue is about two executables in C:\Program Files\Mozilla Firefox:

• firefox.exe, which starts Firefox, and
• private_browsing.exe, which starts Firefox in Private Browsing mode.

If you start firefox.exe while private_browsing.exe is running, it restores the last session. I have been experiencing this issue for about a year.

Steps to reproduce:

• Start firefox.exe.
• Open x.com instead of your home page, and xe.com on a second tab.
• Exit Firefox (Alt+F4).
• Start private_browsing.exe.
• Start firefox.exe.
• Actual result: Three tabs are opened: x.com, xe.com, and your home page.
• Expected result: only your home page is opened.

Can anybody confirm the bug? Will there be a fix for this?

IDK what topic this is! When I close tabs but later restart the browser or come out of "sleep" - they are repoened. I'm not talking about the ones I left open. I closed them and they don't stay that way. They insert themselves into their original positions as if I had told them to reopen, and accumulate. I want them gone please :O( This has been going on for years.

Every so often for the past few days this "unfinished" program window has appeared on my pc on top of a normal Firefox window (see attached png). Does this have something to do with Firefox? I think the same thing appears when I first open Firefox, then it gets "filled in" and appears as a normal Firefox window. I am running Firefox 133.0.3 (64-bit) on Windows 10 Pro Version 22H2 build 19045.5247 Windows Feature Experience Pack 1000.19060.1000.0.

Firefox and Thunderbird issues. I am using Firefox v. 133.0.3 (64 bit) on Win 10 I have 2 default files: C:\Users\NewMain\AppData\Roaming\Mozilla\Firefox\Profiles\bwa3b8cx.default-1520739811795 with 1,114 items C:\Users\NewMain\AppData\Roaming\Mozilla\Firefox\Profiles\kfjgip7d.default with 55 items When I open Firefox I land on “Welcome to Firefox” and a second tab “Firefox Privacy NoticeꟷMozilla” appears. Sometimes two windows (2 versions) of Firefox open, both on the default Firefox screen. I have repeatedly tried to change the home screen. This works until I close Firefox. Upon restart the home page is gone and I revert to the default Firefox page. In Thunderbird I am using I have one Profile C:\Users\NewMain\AppData\Roaming\Thunderbird\Profiles\n7m9uw0t.default with 131 items. As with Firefox two windows open when I start Thunderbird. Currently one window has only my inbox. The other window opens with two tabs: Inbox and Account Settings. I no longer see the local folders I was using before things went awry. Questions: 1. How do I get Firefox to open one window and land on my desired home page? 2. How do I restore the saved passwords? 3. How do I get Thunderbird to open only once and on my inbox 4. How can I restore my “lost” local folders? I have looked at a number of FAQs and haven’t been able to suss out a cure. Also, it seems that both programs started having problems at the same time. Any help you can provide will be appreciated. R. Stober

Hi, Bones here,

I recently had issues when using Firefox that after typing a couple letters into my google email sign in area my browser would freeze and then not respond. I did the "fix/restore" but now all of my saved passwords and book marks are gone. I'm almost positive I was signed in as a Mozilla account but its not there any more. Please any help to get them all back or to figure out what email it could be would be amazing.

Firefox is using too much of my Pcs proccessing power and causing my pc to freeze. The videos Im watching and twitch will just freeze then I have to hard reset my pc because the windows option to shut down or restart will do nothing. Even when I hit window+ctrl+shift+b to reset my graphics card it does nothing. please help me or I will have to stop using firefox which Ive been using for 20 years.