Pretty common question today. I suggest you have a look at some of the other topics for way to workaround it. https://support.mozilla.org/en-US/questions/thunderbird?tagged=bug-1530820&show=all

Hi,

There was not a solution. Advise?

Thanks, William

Hi,

There was not a solution. Advise?

Thanks, William

Matt's useful link lead me to locate this. Located a bug which is currently receiving much attention. It describes the issue you seem to be experiencing.

• https://bugzilla.mozilla.org/show_bug.cgi?id=1530820

Assuming you are currently running Thunderbird version 60.5.2 As this is an important thing which you are probably using a lot, I'm suggesting you uninstall the Thunderbird program via Control Panel > Program and Features select Thunderbird and click on 'uninstall'.

Then download a fresh install for previous version and report back on whether this works ok.

• http://ftp.mozilla.org/pub/thunderbird/releases/60.5.1/

Choose the appropriate version eg: Windows OS either win32 or win64. Note win32 will work on both 32bit and 64 bit computers.

then choose prefered language Download the file, run and install. Suggest you set Thunderbird to ask when to update and not do it automatically. Then you can follow the bug to know when it has been fixed so allowing you to update.

Just an FYI Toad. The bug is referenced in a Tag for this topic. I have been tagging them as I find them If you could do the same it would be good. This is in my opinion a fairly high profile bug with no solution at this time. So I would like to be able to locate all these topics so we can post a solution when it does appear.

I believe that I understand?? The issue I am having, is being experienced by other users and the bug has only recently surfaced? If this is correct, then I am not going crazy, thinking i did something by accident to initiate this.

Thank you so much. Please keep me informed.

William

I have the same problem. Can't right click on ANYTHING, not a pdf, not a text document, nothing. Also the funtion on Adobe Acrobate PDF's that let you click on an envelope icon at the top no longer works to insert the adobe document into an email. (I can create an email and manually drop the documents into the email.) All this started after the last Thunderbird update around February 27th 2019.

midnitdr said

I have the same problem. Can't right click on ANYTHING, not a pdf, not a text document, nothing. Also the funtion on Adobe Acrobate PDF's that let you click on an envelope icon at the top no longer works to insert the adobe document into an email. (I can create an email and manually drop the documents into the email.) All this started after the last Thunderbird update around February 27th 2019.

I think that you have the same issue is self evident. That is why I linked to this topic, so you could implement toads temporary fix.

Also see https://support.mozilla.org/en-US/questions/1251573

midnitdr said

I have the same problem. Can't right click on ANYTHING, not a pdf, not a text document, nothing. Also the funtion on Adobe Acrobate PDF's that let you click on an envelope icon at the top no longer works to insert the adobe document into an email. (I can create an email and manually drop the documents into the email.) All this started after the last Thunderbird update around February 27th 2019.

Yes, after last update.

If I uninstall and re-install, will I loose all my address books, currant emails, etc? William

You don't have to uninstall and reinstall. But I would copy your email data folder as a precaution, preferably on an external drive. I will assume you know how to find it in windows, otherwise ask.

Then you just download the newest version of Thunderbird and install it over the version you currently have installed. It fixes everything and your emails and address book are not effected. (I know because that's what I did and it worked perfectly.)

Thank you so much!!!

Yes, tell me how to locate and copy addresses/emails to my external drive.

Best, William

I am not sure what address book Thunderbird uses. In windows most address data is in a file with addr in the name. Do some research to figure out where your address files are in windows and back them up. It may or may not be in the file that has your emails that I am going to direct you to.

You have to first make sure you have elected to make hidden folders visible in your windows directory. You can find articles under "help" in windows to figure out how to do that.

Then: In windows: open up internet explorer. Click on the "C" drive. Look at the list of Folders. Right below "desktop" near the top of the list should be a unique folder that you named when you set up windows. (It's between "desktop" and "PC".) Click on this specially named folder. Then you will see a folder called : "AppData" that is usually hidden but if you reset windows to show you hidden files you will see it. Click on "AppData".

(Note, next to "AppData" is "Contacts". You may want to copy this folder to back it up as well. It is used by apps like Windows Fax software. It may be the address book that Thunderbird uses as well.)

Inside "AppData" are a couple of folders. You want the one called "Roaming". Click on that.

Inside "Roaming" look for "Thunderbird". Open "Thunderbird". Click on the folder that says "Profiles". There will be a folder with a randomly generated name like: na0jthts.default Believe it or not this is the folder that has all your emails. The date next to it should be the last date you accessed Thunderbird to get emails so it should be like today's data or something similar. Copy and paste this file onto your external back up.

If you ever need to restore your Thunderbird email, you install a new version of Thunderbird. It will randomly generate the folder describe above but with a different name. You take your back up file and simply rename it with the newly generated random name and put it in the profile folder of the new installation. Then when you open the NEW Thunderbird installation it will read your old data as though it was in the new data folder.

(You get rid of the randomly generated folder you are replacing or change the name so Thunderbird won't see it - you can change .default to anything like .old and that will work.)

I often save multiple back ups of this folder on my external backup drives and just change the end .default to some random ending so I can save multiple backups. Like for March 1 I might put "na0jthts.Ma1" but I know that to reinstall it I will have to go back to "na0jthts.default" if it is for the current installation, or something completely original if it's for a new installation.

use the options in the import export tools addon to make your backup. You can then schedule a regular backup. https://addons.thunderbird.net/en-US/thunderbird/addon/importexporttools/

If I uninstall and re-install, will I loose all my address books, currant emails, etc?

No, you won't. And you're not supposed to uninstall Thunderbird in the first place. Simply download the installer from https://www.thunderbird.net/ and run it. Can't be that hard.

Thank you sooooo much!!!!

This fixed everything.

Best, William perrelliphoto.com

When your problem is fixed can you mark the topic as 'Solved' please? Thank you.