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Firefox crashes constantly

  • 2 replies
  • 2 have this problem
  • 4 views
  • Last reply by cor-el

Claudia Moussis
Claudia Moussis
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For some reason FireFox keeps crashing when I save tabs or group of tabs.

Report ID... 2b153204-c59e-4885-89a8-f62882150918

For some reason FireFox keeps crashing when I save tabs or group of tabs. Report ID... 2b153204-c59e-4885-89a8-f62882150918

All Replies (2)

FredMcD
FredMcD
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bp-2b153204-c59e-4885-89a8-f62882150918

The crash report flagged these programs;

Appleffdav.dll = iCloud Control Panel = Apple Computer for the Windows

mcbrwctl.dll = McAfee SiteAdvisor

Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists.

http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor

To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have the iCloud Bookmarks extension then try to disable this extension.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window