Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have set a master password. However, I am repeatedly asked to input the master password every 30 seconds or so. Why?

  • 4 replies
  • 3 have this problem
  • 2 views
  • Last reply by cor-el

AnonKS
AnonKS
more options

I have successfully set a master password. I have the ability to view all my private data including stored passwords.

Yet, I am being continually requested to type in the master password, again and again and again.

Why?

I have successfully set a master password. I have the ability to view all my private data including stored passwords. Yet, I am being continually requested to type in the master password, again and again and again. Why?

All Replies (4)

V@no
V@no
more options

Did you install any extensions that would timeout master password (Master password timeout or Master Password+)?

AnonKS
AnonKS Question owner
more options

Sorry, no.

FredMcD
FredMcD
more options

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window