Selecting "add-ons" opens a blank tab
I've tried accessing my add-ons in many ways but it always just opens a blank tab and not the actual add-ons page, there's nothing in the search bar. It just looks like this. I've tried restarting Firefox and that did not help.
Chosen solution
Forgot to add: Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
Read this answer in context 👍 0All Replies (4)
It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}
Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)
In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.
Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.
If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.
Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.
Chosen Solution
Forgot to add: Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
FredMcD said
Forgot to add: Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
This definitely was the way to go about solving the problem. Hardware acceleration didn't fix it, but restarting in safe mode allowed me to access the add-ons. Seems like I had an extension I don't remember downloading and removing it then restarting Firefox fixed the issue. Thanks!
Glad to help. Safe Surfing.
Can you tell us what add-on caused the problem?