Usually, the incoming and smtp passwords are the same. Passwords are created and modified via the webmail account.

In Thunderbird, you would need to update the saved passwords.

• Menu app icon > Options/Preferences > Privacy & Security
• Under 'Passwords' section
• click on 'Saved Passwords' button
• click on 'Show Passwords' button

Right click on incoming line for the account and select 'Edit Password' Completely remove all content and carefully type in the new password - make sure it is correct as it is case sensitive. Do the same for the smtp line for the account. When all is correct, click on 'Close' Exit Thunderbird. Wait a few moments for background processes to complete and then restart Thunderbird.

Hi TH,

I have actually tried that but the option to 'edit' is greyed out ?

Can you tell me quite simply; are the passwords for both incoming and outgoing servers exactly the same as the authenticated smtp password ? If so then I just do not know what is wrong because I know for certain I am using the same password for all three.

Thanks for your help !

Ray

The password you use to logon to the webmail account via a browser is usually the same password used for incoming and outgoing mail. It is the account password.

There are a few exceptions - If the server requires that you create an app specific password for third party client software, then you use the generated app specific password in Thunderbird. For example AT&T now insist on app specific passwords.

But you have not mentioned what server you use eg: gmail, yahoo, comcast, AT&T, BT etc

If the option to edit is greyed out then it is possible you have clicked on 'Saved Passwords button, BUT you have not clicked on the 'Show Passwords' button.

• Menu app icon > Options/Preferences > Privacy & Security
• Under 'Passwords' section
• click on 'Saved Passwords' button
• click on 'Show Passwords' button

Right click on incoming line for the account and select 'Edit Password'

Hi again TH,

Thanks again for your attempts to help !

I have tried using my login password I use for webmail but that does not work either, but then that is different from my smtp password and I thought that the incoming and outgoing server passwords had to be the same as the smtp password ?

When I ask TB to fetch emails I get a pop up telling me authentucation has failed, followed by another asking me to type in a new password. Every time I do this I use the exact same password I have for my smtp authentication, but it just does not work. I am stumped.

My server is pop3.reg365.net and smtp.reg365.net.

Thanks again.

Very best wishes. Ray

OK I've found some information: https://www.register365.com/support/articles/register365-mail-server-details/

Outgoing mail settings By default, your outgoing mail service is provided by your ISP (the company you connect to the internet with).

If you wish to use Register365 for your outgoing mail service, for example, if you move around a lot and prefer not to have to change the outgoing mail server depending on which ISP you are connecting through, then you can purchase the Authenticated SMTP service.

So now we understand what you were talking about regarding SMTP.

Did you follow information at this link: https://www.register365.com/support/articles/how-to-setup-a-pop3-account-in-thunderbird/

In incoming pop server - Quote User Name and Password – Your Username and Password are as you have set up in your Online Control Panel, if you are unsure of your Username and or Password please see this guide to reset your Password, http://www.register365.com/knowledge/842.html This password would be required when starting up Thunderbird as it would attempt to access server to download new mail.

When setting up/editing SMTP - Enter your SMTP User Name, as you have set up in your Online Control Panel, if you are unsure of your Username and or Password please see this guide to reset your Password, http://www.register365.com/knowledge/2219.html.

So it is entirely possible you have set up a different password for SMTP.

You would asked to enter this SMTP password when you try to 'Send' an email or you can go into the 'Saved Passwords' as previousl;y mentioned and right click on the SMTP line , select 'Edit Password', clear data and enter the password you set up for the SMTP Authentication.

However, I suggest it would be a good idea to have same password for both as it would avoid some confusion. But you would have to set that up in the reg123 Control Panel - as per info set out in those two different links above.

Thanks again TH, it will take me a while to look at all that. Thank you very much for trying to help, I very much appreciate it !

Ray

I know that my pop3 account in TB is set up correctly, it has been working well for years. The problem Is that my new web developer for some reason changed my mail pssword, I assume smtp, and it has not worked since. He is unavailable until Monday. One thing I am quite sure about is that the problem is 'passwords'.

Hi TH,

I know my username and I know my smtp password as I re-set it in my reg365 control panel. This is the same password I have used for my outgoing and incoming servers, but nothing works.

Reg 365 offer x 2 links on how to re-set usernames and passwords, but in fact all those links do is advertise their business packages and nowhere is there any guidance on how to re-set either usernames or passwords. Every time I have contacted their support I just receive standard replies on how to set up email accounts. I know how to set up new email accounts, I want to know how to get my existing email working again. Nor do I want to delete my account and start again as I will likely lose my stored emails.

I'm afraid I am stuck. Should my incoming and outgoing servers respond to the same password I have for my smtp ?

Thanks again for your kind help.

Best wishes

Ray

re :I know my username and I know my smtp password as I re-set it in my reg365 control panel. This is the same password I have used for my outgoing and incoming servers,

At this point I'm assuming you have accessed the saved passwords in Thunderbird and have updated them to the one you set up to access webmail which you say both incoming and smtp are now using same password. I'm also assuming the 'username' is also both the same and it is the full email address. So everything looks correctly stored in Thunderbird.

I'm not certain whether you actually lost access after upgrading to version 78* or whether it really was the passwords. If you reset smtp password to match the incoming used password, then you should not have lost incoming, but you should have gained outgoing. As I now know this is a hosted website, from experience, they are not necessarilly all up to date when it comes to TLS protocol.

It is entirely possible they are using an out of date protocol. So please follow the instructions at this link to reset the minimum TLS level to test this.

• https://support.mozilla.org/en-US/kb/thunderbird-78-faq#w_after-upgrading-to-thunderbird-78-i-cannot-receive-or-send-email-messages

Then restart Thunderbird to ensure it is now allowing the reset minimum TLS level.

Hi again TH,

I have solved it ! It seems that somehow or other there was a 'password mismatch' . I contacted my ISP 'again' andcasked them to stop sending me bog-standard responses and address my issue - firtubstely someone did and told me that upon investigation he found a password mismatch, he also told me how to reset my email password. In the end it all worked !