Firefox Community Forum

FF is my default browser. My computer is a new iMac (M3) desktop. I have used FF for several years without incident, until today. It opened normally, and then the familiar update pop-up said an update was available and invited me to re-start the browser. That requires providing admin credentials to the "Install the 'Helper tool' " pop-up, which I have done every time without incident, until today. A follow-on pop-up then asked if I wanted to allow Firefox to access other apps and devices, which I had never seen before. I said "No", and that was the end of my FF browsing experience. Every time I try to start the FF browser, it wants me to try to install the Helper tool; I provide admin creds, it goes away (fails), and the browser never starts.

I have a lot of bookmarked URLs and other browser-related data that are extremely important, and I cannot afford to lose them. Used Safari & Google & Mozilla helped me learn the location of the FF "Profile" folder. Navigated there and copied/pasted it (ends in ".default-release") to my "Documents" folder as a back-up copy. Downloaded a new instance of FF from Mozilla download page. Didn't open. Went to download folder, clicked the .dmg file, which opened a small pop-up. Followed the instructions to hold down the CTRL key while clicking "Eject Firefox". Nothing productive happened (no new FF icon). The old icon in the dock still doesn't start the app.

Would it be useful at this point to un-install Firefox (in Applications) and then try again to download a new version? If so, I would need help on how to make the old Profile folder (the back-up copy) available to the new instance.

Thank you very much.

I am running Windows 11, with Firefox 97.0 ("Up To Date"), but the installer for the new 115 ESR does not work.

The installer (Firefox Setup 115.18.0.esr.exe) seems to think that my system is running Windows 7 and does not proceed.

The Picture in Picture feature does not work with Hulu. The picture pops out but it remains stuck into the Hulu tab. It does not float around. So it does not operate like intended. The black box is the pop out. when viewing it does have the picture. You just have to view it on the tab Hulu is opened on. Any ideas? m

My Firefox program completely crashed and would not restart. I had error messages like " couldn't load XPCOM" and "entry point not found", and "awake time".

Reinstalled new Firefox version. At some point it asked for a new password and I put in a new password.

Then it asked for encryption key. I entered it and it said invalid. Can I sign in with the old password and use the encryption key that I know is correct? Or change the password back to the prior password?

Otherwise how can I get to my profile to recover bookmarks and other info?

Please provide step by step instructions.

Thanks-- Peter M.

How do I actually install the Surfshark extension, because everywhere I go just seems to be information about the extension, but nowhere to click on to actually to install it ??

how do I cbange my secondary email to being my primary email for signing in and receiving messages from you. I rarely if ever use the fastmail email account. thanks, Leigh Scheele [edited from public] @gmail.com

When importing logins and notes and URL from Chrome to Firefox, why the latter doesn't bring notes and read double URLs?

All of my notes are gone and if similar URLs are doubled.

Sharing one screenshot, since I cannot share another due to privacy (until a Mozilla dev team asks for it directly without sharing it on public platform).

I am running Windows 7 Professional. I can not justify the cost of updating Installed versions of Applications at my age (86) if I were to update from Windows 7. Could you please advise a work-around to allow me to continue to use Firefox V 94.0.1 reliably after 25 March 2025. Thank you Graham Garden

I have no way to log in to my google accounts right now. On any google site, if I hit log-in it redirects me to this page:

https://support.google.com/accounts/answer/32050?hl=en

I've tried clearing my cache and cookies. My firefox browser is up to date. I tried disabling ad blocker and cookie auto-delete. Javascript is enabled and I even tried turning on that feature that prevents page redirects. I'm truly at a loss for what to do.