Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Migrating Thunderbird to new Mac

  • 3 svar
  • 0 har dette problem
  • Seneste svar af david

kathryn9
kathryn9
more options

Hello -

Thanks so much for your help :).

I followed the instructions to migrate my Thunderbird from an old Mac to a new Mac. I first did it successfully back in July, but then for reasons not worth going into I continued to use the old Mac.

I now am going to start using the new Mac, and have 6 months worth of new email folders etc that I want on the new Mac.

I followed the same method, but none of the new information is showing up, and I can't imagine why - any thoughts?

Thanks again!!!!

Best,

Kathryn

Hello - Thanks so much for your help :). I followed the instructions to migrate my Thunderbird from an old Mac to a new Mac. I first did it successfully back in July, but then for reasons not worth going into I continued to use the old Mac. I now am going to start using the new Mac, and have 6 months worth of new email folders etc that I want on the new Mac. I followed the same method, but none of the new information is showing up, and I can't imagine why - any thoughts? Thanks again!!!! Best, Kathryn

Valgt løsning

Hello David -

Thanks for responding so quickly - I followed these steps multiple times, including after turning off and on both computers - https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

In the end I completely erased the new Mac back to factory settings, and redid the whole migration, not just the Thunderbird files, and everything worked perfectly with the Thunderbird.

So problem solved, but still should have worked according to the instructions, so may not be helpful for anyone else with this problem.

Thanks again, and have a great evening!

Best,

Kathryn

Læs dette svar i sammenhæng 👍 0

Alle svar (3)

david
david
  • Top 10 Contributor
more options

You need to tell us, in detail, of the steps taken in moving to new Mac.

Nyttig?

kathryn9
kathryn9 Spørgsmålsstiller
more options

Valgt løsning

Hello David -

Thanks for responding so quickly - I followed these steps multiple times, including after turning off and on both computers - https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

In the end I completely erased the new Mac back to factory settings, and redid the whole migration, not just the Thunderbird files, and everything worked perfectly with the Thunderbird.

So problem solved, but still should have worked according to the instructions, so may not be helpful for anyone else with this problem.

Thanks again, and have a great evening!

Best,

Kathryn

Nyttig?

david
david
  • Top 10 Contributor
more options

I'm glad all worked out. The process sometimes fails when users fail the critical step of exiting thunderbird. I offer that only as a comment, as that error lets the profile be copied, but with incomplete content. It was my pleasure to offer assistance.

Nyttig?

Stil et spørgsmål

Du skal logge ind på din konto for at svare på et indlæg. Start et nyt spørgsmål, hvis du ikke har en konto endnu.