Hi Ali,

Do you have a "Deleted Items" folder and a "Trash" folder? Do both appear on your desktop computer? Do both appear on your phone? Does one appear on your desktop computer and the other appears on your phone?

Rick

I can only see "Deleted Items" on the desktop app as well as the phone app. The "Trash" folder is when I login to my email account online through website (https://spray.pangia.biz/app/). And it appears that Deleted Items mapped to Trash online but I recently notice that they are unsynchronized.

/Ali

Do you see both folders on your desktop computer?

Do you see both folder on your phone?

Do you see both folders on the website?

One remark: In Thunderbird desktop app. When entering the folder "Deleted Items", the status field at the bottom shows a sequence of connection messages but then at the end it (sometimes) shows a large count number of messages (131). But only for instance two deleted in the desktop app are visible in the folder.

Do you see both folders on your desktop computer? No, I can only see "Deleted Items" Do you see both folder on your phone? No, I can only see "Deleted Items" Do you see both folders on the website? No, I can only see "Trash"

I am guessing at two folders and a mapping issue: the web app puts deleted messages into "Trash", and the other apps put deleted messages into "Deleted Items", but your settings on your desktop computer and your phone are set to show you only "Deleted Items".

On your desktop, when you right click on the name of the account in the folders pane, and select "Subscribe", do you see both "Deleted Items" and "Trash" or only "Deleted Items"?

If you see "Trash", subscribe to it.

Then go to account settings - server settings, look for "When I delete a message", and see if "Trash" appears. If it does, have deleted items go to "Trash".

Then try to do the same on your phone.

My reasoning: the web app knows best. It wants deleted messages in "Trash". So you want to have deleted messages go into "Trash" on your desktop computer and your phone too, and stop using "Deleted Items".

In "Subscribe" dialog I can only see "Deleted Items" not "Trash". When I right click on the "Deleted Items" folder and select Properties. The URI is: imap://alika%40spray.se@imap.pangia.biz/Deleted%20Items

The online website shows me "Trash". A similar difference in naming is concerning spam mails. In Thunderbird it is named "Junk Mail" and on website "Spam". Can I manually add/subscribe a folder by name not found in "Subscribe" dialog? Or maybe is the online website hiding the Imap folder real name?

Update the following confirms my suspicion: When I inspect network transactions on web browser while using the mail website, I go into "Trash" In one of the HTTP response messages I find: a JSON element: "mw:folder "/deleted items" "

I would trust the web app's folder mappings because it is more closely connected to the server. I believe that our task is to get your apps to use the folders that the web app uses.

The only way I know of to make a folder visible in Thunderbird is the subscribe function.

In account settings - server settings, by "When I delete a message", does "Trash" appear in the list?

If you do not see "Trash" in the subscribe list of folders and you do not see it under "When I delete a message", then my theory is probably wrong, and, I'm sorry, I don't know what else to try.

Thank you anyway. I welcome all troubleshooting tips.

I would trust the web app's folder mappings because it is more closely connected to the server. I believe that our task is to get your apps to use the folders that the web app uses. The only way I know of to make a folder visible in Thunderbird is the subscribe function. In account settings - server settings, by "When I delete a message", does "Trash" appear in the list? If you do not see "Trash" in the subscribe list of folders and you do not see it under "When I delete a message", then my theory is probably wrong, and, I'm sorry, I don't know what else to try.