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Channel 4 news catchup - http://www.channel4.com/news/catch-up/ The video screen does not even appear. But works perfectly on IE8. Why? How to fix?

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cowenjm
cowenjm
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I use this site every day on IE8. Channel 4 news catchup - http://www.channel4.com/news/catch-up/

On Firefox 3.6.12, the video window does not even appear on the page, let alone play. Never works!! But it works perfectly on IE8. Why? What is going wrong? How do I fix this?

I use this site every day on IE8. Channel 4 news catchup - http://www.channel4.com/news/catch-up/ On Firefox 3.6.12, the video window does not even appear on the page, let alone play. Never works!! But it works perfectly on IE8. Why? What is going wrong? How do I fix this?

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Helper7677
Helper7677
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If you are using NoScript you must temporarily allow both channel4.com and brightcove.com

If you are also using AdBlockPlus, you must temporarily disable it.

That is the only combination that worked for me.


The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post.

  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
    • New security update version 9.4.1 released today 2010-11-16
  1. Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
    • Note: plugin check page does not have information on all plugin versions
  2. Update Adobe Reader (PDF plugin):
    • From within your existing Adobe Reader (if you have it already installed):
      • Open the Adobe Reader program from your Programs list
      • Click Help > Check for Updates
      • Follow the prompts for updating
      • If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
    • Download complete installer (if you do NOT have Adobe Reader installed):
      • Use the links below to avoid getting the troublesome "getplus" Adobe Download Manager and other "extras" you may not want
      • Use Firefox to download and SAVE the installer to your hard drive from the appropriate link below
      • Click "Save to File"; save to your Desktop (so you can find it)
      • After download completes, close Firefox
      • Click the installer you just downloaded and allow the install to continue
        • Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator"
      • Windows only Download link: ftp://ftp.adobe.com/pub/adobe/reader/
        • Choose your OS
        • Choose the latest #.x version (example 9.x, for version 9)
        • Choose the highest number version listed
        • Choose your language
        • Download the file
        • Windows: choose the .exe version
          • NOTE: At this moment, using this method, only the incremental update is available on the Adobe FTP server; download the .msp file under the "misc" folder, save it to your hard drive, exit Firefox, run the installer file and Windows Installer will install it for you.
      • OSX, Linux and Solaris Download link: http://get.adobe.com/reader/otherversions/
    • Also see: https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox (do not use the link on this page for downloading; you may get the troublesome "getplus" Adobe Download Manager (Adobe DLM) and other "extras"
    • After the installation, start Firefox and check your version again.