Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Need to retrieve a deleted thunderbird email account

  • 5 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ user01229325

more options

Late last year my thunderbird email account was hacked. I deleted the email account. Now I need valuable emails from that account. Is it possible to retrieve entire account ???

Late last year my thunderbird email account was hacked. I deleted the email account. Now I need valuable emails from that account. Is it possible to retrieve entire account ???

All Replies (5)

more options

There is no such thing as a Thunderbird email account. Thunderbird is email client software that runs on your computer. Email providers issue email accounts. Do you still have the computer that you had Thunderbird on before? If so install Thunderbird and see if it finds your old profile. Check with your provider and see if they still have any of your messages.

more options

I have thunderbird installed in my computer, which is the same MAC desktop. How do I search for that profile. Really appreciate your assistance.

more options

Go to the Help menu and select Troubleshooting Info. There is a button to show profile location. If the old profile existed Thunderbird should have found it with the new install. Looking at the new profile will give you an idea of what to search for in case the old one still exists.

Do you know if you used IMAP or POP for the old account? If IMAP then the messages would have been stored on the providers server and not locally on your computer.

more options

I used IMAP.

When I go into troubleshooting info. I see no button for show profile location.

more options

If you used IMAP then the only thing ever on your computer were the headers. The email remained on the server. That is how IMAP works. If you never moved them to Local Folders on your computer or backed them up them your only hope is that the provider can get you copies.

As for the button, I have attached an image of where it is on my Windows based system. It may be different for a MAC.

user01229325 trɔe