When I try to pull up a bill from a company, I get a blank page that says in the upper left corner "About blank", so how do I fix it so that I can see the bill?
This has happened on insurance bills as well as store bills. This problem just began occurring within the last two months.
This has happened on insurance bills as well as store bills. This problem just began occurring within the last two months.
All Replies (1)
Can you post a link to the problem site? No Personal Information Please !
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe websites. Are there any problems?
Then restart.