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FIrefox setting disappear when yu strat the web browser all setting are gone

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carlaS
carlaS
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I update firefox and now all my setting and toolbar and menu website are not avaible. When firefox starts The page is blank I cannot access custome setting and the sysnc option is not avaible. I have uninstalled and reinstalled the application. I have functions that are grey out. Please Help. I like this webrouser over Internet explorer.... There is noting in History or bookmarks.

Please Help

I update firefox and now all my setting and toolbar and menu website are not avaible. When firefox starts The page is blank I cannot access custome setting and the sysnc option is not avaible. I have uninstalled and reinstalled the application. I have functions that are grey out. Please Help. I like this webrouser over Internet explorer.... There is noting in History or bookmarks. Please Help

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cor-el
cor-el
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  • Top 10 Contributor
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Try to start Firefox in Safe Mode by holding down the Shift/Options key to see if that helps.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

FredMcD
FredMcD
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While you are in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.