If you're having problems with Firefox, resetting it can help. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks and open tabs.
Reset Firefox to its default state
- At the top of the Firefox window, click the menu and select .At the top of the Firefox window, click the button, go over to the sub-menu and select .On the menu bar, click the menu and select .
- If you're unable to access the menu, type about:support in your address bar to bring up the Troubleshooting information page.
- Click the button in the upper-right corner of the Troubleshooting Information page.
- To continue, click in the confirmation window that opens.To continue, click in the confirmation sheet that slides down.
- Firefox will close and be reset. When it's done, a window will list the information that was imported. Click and Firefox will open.Firefox will close and be reset. When it's done, a window will list the information that was imported. Click and Firefox will open.
- Click the menu button and then click help .
- From the menu choose .
- If you're unable to access the menu, type about:support in your address bar to bring up the Troubleshooting information page.
- Click the button in the upper-right corner of the Troubleshooting Information page.
- To continue, click in the confirmation window that opens.
- Firefox will close and be reset. When it's done, a window will list the information that was imported. Click and Firefox will open.
What does the reset feature do?
All of your Firefox settings and personal information are stored in a profile folder. The reset feature works by creating a new profile folder for you while saving your important data.
Firefox will save these things:
- Bookmarks
- Browsing history
- Passwords
- Cookies
- Web form auto-fill information
- Bookmarks
- Browsing history
- Passwords
- Cookies
- Web form auto-fill information
- Personal dictionary
- Bookmarks
- Browsing history
- Passwords
- Open windows, tabs and tab groups
- Cookies
- Web form auto-fill information
- Personal dictionary
These items and settings will be removed:
- Open tabs, windows, tab groups, extensions and themes, website-specific preferences, personal dictionary, search engines, download history, DOM storage, security settings, download actions, plugin settings, toolbar customizations, and user styles will be removed.
- Open tabs, windows, tab groups, extensions and themes, website-specific preferences, personal dictionary, search engines, download history, DOM storage, security settings, download actions, plugin settings, toolbar customizations, user styles and Facebook Messenger for Firefox will be removed.
- Open tabs, windows, tab groups, extensions and themes, website-specific preferences, personal dictionary, search engines, download history, DOM storage, security settings, download actions, plugin settings, toolbar customizations, user styles and social features will be removed.
- Open tabs, windows, tab groups, extensions and themes, website-specific preferences, search engines, download history, DOM storage, security settings, download actions, plugin settings, toolbar customizations, user styles and social features will be removed.
- Extensions and themes, website-specific preferences, search engines, download history, DOM storage, security settings, download actions, plugin settings, toolbar customizations, user styles and social features will be removed.
Note: Your old Firefox profile will be placed on your desktop in a folder named "Old Firefox Data." If the reset didn't fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don't need this folder any longer, you should delete it as it contains sensitive information.
