History of Troubleshoot Firefox crashes (closing or quitting unexpectedly)

Category:
Troubleshooting
Revision history for:
English

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Revision Status S Editor R Comment
Current M AliceWyman Image:Fx115aboutcrashes (minor)
Approved M Jonathan Brier Fix article link 404 due to comma in the title
Approved   Mozinet corrections and typo
Approved M AliceWyman deleted pre-fx91 content, a few other edits
Approved M Wayne Mery remove ":16080" from Mac memory tester link
Approved M Fabi Linked to about:third-party page
Approved M AliceWyman more edits to Safe Mode, Troubleshoot Mode sections
Approved M soucet Troubleshoot Mode window has the "Open" button
Approved M Michele Rodaro Troubleshoot Mode is for fx88+ ;-)
Approved M AliceWyman a few more edits
Unreviewed   Fabi [Fx89] Safe Mode > Troubleshoot Mode
Approved M Joni updated to be more empathetic and added possible v87 feature
Approved M Chris Peterson We don't need to tell users to update their Flash plugin because Firefox versions >= 85 no longer support Flash.
Approved M AliceWyman "Ask for help ...": edited note to add link to [[Get community support]] for other problems.
Approved M Tonnes typos, Win Start button instructions
Unreviewed   Tonnes typos?
Reviewed M FredMcD Show system details
Approved M AliceWyman Ask for help ... "Automatically add" green button step, screenshot removed (see discussion)
Approved M AliceWyman a few more edits
Approved M AliceWyman updates to Get help..." section with about:crashes images
Unreviewed   FredMcD Submitted vs unsubmitted reports
Approved M AliceWyman removed reference to Plugin Check page. See https://support.mozilla.org/forums/knowledge-base-articles/712532
Approved M AliceWyman removed "Firefox hot topics" link (no longer used)
Approved M Tonnes add For win10
Approved M Chris Ilias purged pre-fx15 content
Reviewed M user1250083 Deleting technical data to reproduce the crash reason
Reviewed M user1250083 Proposal for better concatenation of ideas
Reviewed M user1250083 Incompatibility between MaxMem 1.04 and Firefox 40.0.3 causes Firefox crashes
Approved   novica Rewrite search summary to less than 140 characters.
Approved M AliceWyman fixed broken "Firefox Hot topics" link
Unreviewed   pollti minor change
Approved M John99 Try safe mode first clean reinstall 2nd. (Was bullet list)
Approved M AliceWyman linked to "Firefox keeps crashing at startup"
Approved M AliceWyman Edited to remove links to obsolete "BitGuard" and "virus scan" articles
Approved M AliceWyman edit based on last revision, removed outdated "Update Firefox" info, removed ShareArticle template
Unreviewed   scootergrisen removed <br>
Approved   Tonnes nits: move comma ouside {for}, use brackets for quotation marks comment
Approved M AliceWyman Moved hang link to a note; Bitguard crashes also for fx24, updated link
Approved M Michael Verdi Added specific issue link for windows, fx25+
Unreviewed   Michael Verdi Updated get help section: new link directly to details step, added create account step, added automatically add troubleshooting info step, removed manual troubleshoting info step (on AAQ page), new screenshot
Unreviewed   scoobidiver showfor winxp, win7 & win8, Firefox Hot topics, % not esc char, ellipsis char
Approved M AliceWyman "Copy all to clipboard'' changed to "Copy text to clipboard'' in Fx 18 (bug 789674)
Approved M AliceWyman edited last revision to add screenshot
Unreviewed   AliceWyman edits to last revision
Unreviewed   AliceWyman updated section on getting help & removed screenshot - see Discussion.
Approved M AliceWyman updated "Mozilla Crash Reporter" link
Reviewed   Andrew Fixed up "Get help fixing this crash"
Approved   Andrew Small Changes
Approved   Ibai "Special link" updated with the new AAQ categories
Approved M scoobidiver drop support for Win 2000 from fx13
Approved M scoobidiver check RAM for errors, hidden Library folder in OS X 10.7
Approved   scoobidiver fixed links
Approved M Michael Verdi For fx 15 button label change from "Continue in Safe Mode" to "Start in Safe Mode", removed fx3.6 content
Approved M Swarnava Sengupta a
Approved M Michael Verdi New 160 character search summary
Approved M Tonnes remove first {/for}
Approved M Michael Verdi for fx13 - added note about reset firefox feature
Approved M mattlem
Reviewed   Lhunt
Approved M AliceWyman minor edit to last revision, to link to start of "Latest Firefox issues" article, instead of to a specific section.
Reviewed   AliceWyman [Empty edit] see Discussion: Add link to "Latest Firefox issues" article / section on Mac OS Java issue?
Approved M AliceWyman linked to "Latest Firefox issues" section on startup crashes, under the section, "The crash still happens in Safe Mode"
Reviewed   AliceWyman (Empty edit) See Discussion: Add Viewing Crash Report section
Approved M Tonnes nits: add ‘if’, ‘the’
Unreviewed   AliceWyman linked "Mozilla Crash Reporter" text to http://kb.mozillazine.org/Breakpad#Mozilla_Crash_Reporter
Unreviewed   AliceWyman linked "Mozilla Crash Reporter" in the intro
Approved M scoobidiver empty edit to make it localizable
Approved   scoobidiver windows key down
Approved M Michele Rodaro "Troubleshooting Information" is not in the menu Firefox, but in the menu Help on Mac too.
Approved M scoobidiver removed link to "Firefox will not start" to prevent a ping-pong play
Approved M scoobidiver Windows+R key on Windows Vista/7
Unreviewed   scoobidiver clarified report/crash ID, better crash report folder path description
Unreviewed   scoobidiver "Firefox can't open" case
Approved M scoobidiver update drivers and internet security software, removed unrelated sentence about uninstalling add-ons, update antivirus software database, portable version easier to uninstall, no articles about crash IDs
Approved M Michael Verdi Added a step and updated screenshot to tell people to edit the question title
Unreviewed   Michael Verdi Massive re-write - https://support.mozilla.com/en-US/kb/Firefox%20crashes/discuss/1652#post-3365
Approved M Michael Verdi Tiny change to the intro
Unreviewed   scoobidiver fixed nested list, added article description and summary
Unreviewed   Bocko updating pic

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