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My SMTP keeps giving me error messages. It will not authenticate. It tells me that my ID or PW is incorrect, while it isn't. It asks me to reenter the passwo

  • 2 replies
  • 2 have this problem
  • 9 views
  • Last reply by Websun

Websun
Websun
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I have reset the password a couple of times on advice of Rogers, but that did not any good. Then Rogers gave up and said to talk to Thunderbird, since I can only send email using the same Authentication, when using my cell phone or their email address on their website. Today It was working intially on both my PC and Laptop and Cell. Then it started failing on all. After resetting the password for the first time, it worked on the PC and on the Laptop, but not on the cell. Then I reset the password again and then it was working on the Cell and the PC but not on the laptop. Then the PC stopped authentication too. Now only my cell is working. I can only send email from my Rogers account on their website or from my cell. That's when Rogers decided that it was out of their hands. Someting may be wong with Thunderboid...

I have reset the password a couple of times on advice of Rogers, but that did not any good. Then Rogers gave up and said to talk to Thunderbird, since I can only send email using the same Authentication, when using my cell phone or their email address on their website. Today It was working intially on both my PC and Laptop and Cell. Then it started failing on all. After resetting the password for the first time, it worked on the PC and on the Laptop, but not on the cell. Then I reset the password again and then it was working on the Cell and the PC but not on the laptop. Then the PC stopped authentication too. Now only my cell is working. I can only send email from my Rogers account on their website or from my cell. That's when Rogers decided that it was out of their hands. Someting may be wong with Thunderboid...

Chosen solution

Did you reset the password in TB?

http://kb.mozillazine.org/Setting_and_changing_email_passwords

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sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Did you reset the password in TB?

http://kb.mozillazine.org/Setting_and_changing_email_passwords

Websun
Websun Question owner
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Turned out that I had to delete the password first before I could change it. That's the first time I ever had to do that. In the past it would just accept the password that I entered when asked for it.

Now I will remember - i hope!  :)