Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How to take firefox out of secure status?

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

OmnisX74
OmnisX74
more options

I cannot access the internet properly. I cannot access FACEBOOK or YAHOO or other commonly used sights. It keeps telling me that the sight is not trusted and I have no recourse to adjust this option. How do I take FIREFOX out of SECURE mode.

I cannot access the internet properly. I cannot access FACEBOOK or YAHOO or other commonly used sights. It keeps telling me that the sight is not trusted and I have no recourse to adjust this option. How do I take FIREFOX out of SECURE mode.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Check the date and time and time zone in the clock on your computer: (double) click the clock icon on the Windows Taskbar.

Check out why the site is untrusted and click "Technical Details" to expand this section. If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.

You can see more Details like intermediate certificates that are used in the Details pane.

  • Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
  • Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.

If "I Understand the Risks" is missing then try this:

Open this chrome URI by pasting or typing this URI in the location/address bar to open the "Add Security Exception" window and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field type/paste the URL of the website

  • retrieve the certificate via the "Get certificate" button
  • inspect the certificate via the "View..." button