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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by philipp

james9357
james9357
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After installing Firefox, Mozilla Crash Reporter opens every time. I followed the instructions in the KB article to uninstall (removing the program files (x86) directory) and after reinstalling, I get the crash reporter again every time. Running in safe mode does the same thing.

Some Crash report ID's:

bp-62a19bff-87b6-4c2c-aa57-5e1912150401 bp-16fbbff7-a302-4df5-bb09-782a02150401

After installing Firefox, Mozilla Crash Reporter opens every time. I followed the instructions in the KB article to uninstall (removing the program files (x86) directory) and after reinstalling, I get the crash reporter again every time. Running in safe mode does the same thing. Some Crash report ID's: bp-62a19bff-87b6-4c2c-aa57-5e1912150401 bp-16fbbff7-a302-4df5-bb09-782a02150401

Chosen solution

hello james9357, this crash is caused by the "Digital Guardian" software by Verdasys that is running on your computer. Please see if there's an update available for that program.

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All Replies (1)

philipp
philipp
  • Moderator
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Chosen Solution

hello james9357, this crash is caused by the "Digital Guardian" software by Verdasys that is running on your computer. Please see if there's an update available for that program.