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Firefox crashes

  • 1 reply
  • 1 has this problem
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  • Last reply by guigs

pschlotz
pschlotz
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I tried to open firefox this morning and I got the message "The application had a problem and has crashed. Unfortunately the crash reporter is unable to submit a report for this crash. Details the application did not identify itself." I uninstalled my firefox and then reinstalled it and I get the same report showing. I can not start firefox in safe mode. I tried to use the "%APPDATA%\Moailla|firefox|crashReports|submitted" and it said that windows can not find this file. I tried the automatically ad button and it did not work. I tried the manual steps and it did not work. Windows keeps saying they can not fine

I tried to open firefox this morning and I got the message "The application had a problem and has crashed. Unfortunately the crash reporter is unable to submit a report for this crash. Details the application did not identify itself." I uninstalled my firefox and then reinstalled it and I get the same report showing. I can not start firefox in safe mode. I tried to use the "%APPDATA%\Moailla|firefox|crashReports|submitted" and it said that windows can not find this file. I tried the automatically ad button and it did not work. I tried the manual steps and it did not work. Windows keeps saying they can not fine

All Replies (1)

guigs
guigs
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Since you already reinstalled, please consider ccleaner to clean up some of the old parts of Firefox that might not have been uninstalled then try a clean reinstall:

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.