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profile missing error, PLEASE HELP!

  • 3 replies
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

mova21
mova21
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I have read and tried all of the different options within the forum and nothing is working! Its so frustrating! A while back i randomly had the first profile missing error and to fix it i simply reinstalled firefox, when that didnt work I went through and completely deleted anything that had firefox or mozilla in all my libraries figuring i could then just reinstall a complete fresh install. But i was way wrong and that definitely didnt help. Ive now tried all of the different methods on this site to fix the profile missing error and it isnt working, which i think is because when it says to go to ~/Library/Application Support/Firefox/Profiles folder it is completely empty and there is not a profile to be found. So i am unable to start firefox at all so i cant make a new profile that way, or any other method at all! Please please help! Im running OSX yosemite 10.10.3, any help would be greatly appreciated!!

I have read and tried all of the different options within the forum and nothing is working! Its so frustrating! A while back i randomly had the first profile missing error and to fix it i simply reinstalled firefox, when that didnt work I went through and completely deleted anything that had firefox or mozilla in all my libraries figuring i could then just reinstall a complete fresh install. But i was way wrong and that definitely didnt help. Ive now tried all of the different methods on this site to fix the profile missing error and it isnt working, which i think is because when it says to go to ~/Library/Application Support/Firefox/Profiles folder it is completely empty and there is not a profile to be found. So i am unable to start firefox at all so i cant make a new profile that way, or any other method at all! Please please help! Im running OSX yosemite 10.10.3, any help would be greatly appreciated!!

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See:

This is usually caused by a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
  • Linux: ~/.mozilla/firefox/
  • Mac: ~/Library/Application Support/Firefox/

You can use one of these to make Firefox create a new default profile or reuse an existing profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
    Use "Choose Folder" when you create a new profile to select the location of a lost profile and recover this profile
mova21
mova21 Question owner
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Thank you for your quick reply, but unfortunately I am still in the same position that I was before. All of your solutions were methods that I had already tried many times before asking for help. But regardless i tried again and it still failed. I attached a few photos of what happened immediately after pressing the return key in terminal. Thank you for your help.

cor-el
cor-el
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  • Top 10 Contributor
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You need to locate the profiles.ini file and possibly delete this file.

Did you look here for that file?

  • ~/Library/Application Support/Firefox/

In Mac OS X v10.7 and later, the ~/Library folder is a hidden folder.