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Why is a regular, monthly email suddenly marked as spam?

  • 2 replies
  • 1 has this problem
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  • Last reply by NCjohnL

NCjohnL
NCjohnL
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I have been getting the same email from my gas company for about a year and a half; same subject line, same reply address. This month it's marked ***SPAM*** in the subject line. I never delete them so I can't imagine why this one has been marked as spam (no training). My ISP is the same and as far as I know I haven't changed anything in Thunderbird, except of course I update when I get a notice. (I'm on 38.3.0 on Windows 7 Home Premium.)

Or is that ***SPAM*** in the subject line coming from my Avast AV?

I have been getting the same email from my gas company for about a year and a half; same subject line, same reply address. This month it's marked ***SPAM*** in the subject line. I never delete them so I can't imagine why this one has been marked as spam (no training). My ISP is the same and as far as I know I haven't changed anything in Thunderbird, except of course I update when I get a notice. (I'm on 38.3.0 on Windows 7 Home Premium.) Or is that ***SPAM*** in the subject line coming from my Avast AV?

Chosen solution

It is not coming from Thunderbird. Thunderbird uses the word Junk and does not change subject lines.

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All Replies (2)

user01229325
user01229325
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Chosen Solution

It is not coming from Thunderbird. Thunderbird uses the word Junk and does not change subject lines.

NCjohnL
NCjohnL Question owner
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Thanks a lot.