Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I get ERROR 500 - INTERNAL SERVER ERROR when I open Firefox. The shortcut sends me to http://ggle.org.uk/FireFox-Tab.php?OVKWID=ff4

more options

My shortcut directs me to http://ggle.org.uk/FireFox-Tab.php?OVKWID=ff4 . Then I get ERROR 500 - INTERNAL SERVER ERROR. I open a new tab to browse.

My shortcut directs me to http://ggle.org.uk/FireFox-Tab.php?OVKWID=ff4 . Then I get ERROR 500 - INTERNAL SERVER ERROR. I open a new tab to browse.

All Replies (2)

more options

I assume clicking the Home icon on the Firefox toolbar gives you your normal home page?

If your home page is not what you want:

Try the steps in either of these articles to update it:

If your home page is okay and the problem continues:

Problems with your Firefox shortcut can be investigated as follows:

  • Desktop shortcut: right-click the icon, choose Properties
  • Pinned taskbar icon: right-click the icon, right-click Mozilla Firefox, choose Properties

Windows normally will select the Shortcut tab. If not, go ahead and click the Shortcut tab.

The Target line should not have anything after this part:

  • 32-bit Firefox on 64-bit Windows: "C:\Program Files (x86)\Mozilla Firefox\firefox.exe"
  • Otherwise: "C:\Program Files\Mozilla Firefox\firefox.exe"

If anything is listed after that, clear it out and save your change. To test, you can either:

  • Desktop shortcut: double-click the icon to launch a new window
  • Pinned taskbar icon: right-click the icon, click Mozilla Firefox to launch a new window

If you get your home page, it worked.

more options

Oh, I should mention that this sounds rather malware-ish. You might also want or need to do more to prevent it from recurring and check for other issues.

Here are the two main things:

(1) Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help surface undisclosed bundle items that snuck in with some software you agreed to install. Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it. Take out as much trash as possible here.

(2) You can supplement your regular security software with the "one-time" or "on-demand" scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These scanners are free and may have a different take on unwanted software than your regular program.