Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't access emails when offline even synched

  • 1 reply
  • 2 have this problem
  • 8 views
  • Last reply by Matt

garywaynesmith
garywaynesmith
more options

I have a computer where the hard drive OS was corrupt. I copied all of the files to a new system, installed TB, and copied the profile to the new folder name (renaming the random folder then renaming old folder to the new name).

The total side of the INBOX is 50gb. When I open TB I can see the structure, the headers, pretty much everything but the content. The problem is these are old emails and the source server has been offline for 2 years so now it's wanted to sync everything and it's no longer showing the email content, just the headers.

Am I missing something or is it as simple as replacing tb\profiles\xxxxxxx.default\* with the content of the original folder?

Also, if I left it run for a while and come back, I notice that the files I did copy over (to include the 50GB one) seem to go down to almost nothing in size (kind of like it's cleaning things up).

No options to purge the mail are enabled. Basically this was our spare offline storage.

Thoughts?

TIA

I have a computer where the hard drive OS was corrupt. I copied all of the files to a new system, installed TB, and copied the profile to the new folder name (renaming the random folder then renaming old folder to the new name). The total side of the INBOX is 50gb. When I open TB I can see the structure, the headers, pretty much everything but the content. The problem is these are old emails and the source server has been offline for 2 years so now it's wanted to sync everything and it's no longer showing the email content, just the headers. Am I missing something or is it as simple as replacing tb\profiles\xxxxxxx.default\* with the content of the original folder? Also, if I left it run for a while and come back, I notice that the files I did copy over (to include the 50GB one) seem to go down to almost nothing in size (kind of like it's cleaning things up). No options to purge the mail are enabled. Basically this was our spare offline storage. Thoughts? TIA

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

it is cleaning up, that is what imap accounts do when the server account is not accessible.

The problem is you will have issues with a folder over 4GB in size doing it any other way. you could place the file in "local folders" but then have issues with it's size. The daily build has bad that limit removed, but that is hardly up to release standards.