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Firefox crashes on startup

  • 2 replies
  • 2 have this problem
  • 18 views
  • Last reply by JimW57

JimW57
JimW57
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This morning Firefox starting crashing all the when starting up. What is really bad about this is that the popup about troubleshooting and safe mode screen does not stay up when crash report comes up. For this I have tried to start in safe mode and it crashes as well. Proceeded to download and install latest version, same results. Uninstalled firefox and did a clean install and it is still crashing, even in safe mode. I have read through the previous questions on this and nothing there has worked.

Have restarted my computer a number of times, but have not down a shut down and start.

No new extensions or plug ins have been added. The last Norton update was 1 week ago.

Crash ID: bp-edab8628-ea22-44f0-bdb7-f1b0d2160913

any help resolving this is greatly appreciated.

This morning Firefox starting crashing all the when starting up. What is really bad about this is that the popup about troubleshooting and safe mode screen does not stay up when crash report comes up. For this I have tried to start in safe mode and it crashes as well. Proceeded to download and install latest version, same results. Uninstalled firefox and did a clean install and it is still crashing, even in safe mode. I have read through the previous questions on this and nothing there has worked. Have restarted my computer a number of times, but have not down a shut down and start. No new extensions or plug ins have been added. The last Norton update was 1 week ago. Crash ID: bp-edab8628-ea22-44f0-bdb7-f1b0d2160913 any help resolving this is greatly appreciated.

Chosen solution

hi JimW57, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

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All Replies (2)

philipp
philipp
  • Moderator
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Chosen Solution

hi JimW57, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

JimW57
JimW57 Question owner
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With this I had to open Firefox in safe mode, which I was finally able to do. I went into the extensions and verified what was there and nothing new was added/updated. I confirmed that I can navigate around the web and then exited Firefox safe mode. I restarted Firefox and it started normally.

This appears to have resolved this issue. I very much appreciate the quick reply and assistance.