Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Email Template has wrong email Reply To

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Matt

MrTK1951
MrTK1951
more options

I am using Thunderbird 52.8.0 (64-bit) on a Mac; I also run the latest version on a Windows 10 system. The problem is: I create Email Templates that originate from one of my email accounts (I have several).

When I open this or any other Template an additional Reply To Address has been added, not by me - see the attachment. The added email is now the primary Reply To address. Even if I remove this unwanted address, and the account from which the email is originating is correct, and the remaining Reply To is correct, the replies still go to the unwanted email address.

I am using Thunderbird 52.8.0 (64-bit) on a Mac; I also run the latest version on a Windows 10 system. The problem is: I create Email Templates that originate from one of my email accounts (I have several). When I open this or any other Template an additional Reply To Address has been added, not by me - see the attachment. The added email is now the primary Reply To address. Even if I remove this unwanted address, and the account from which the email is originating is correct, and the remaining Reply To is correct, the replies still go to the unwanted email address.
Attached screenshots

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Templates are funny. They depend on an internal number for the account they are created on. They do not move from one installation to another well at all as you are I think demonstrating because the accounts will have a different sequence number in almost all other profiles.