Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't open aol, nor can I search on google without being told whatever site it is has no license.

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

Peetdafeet
Peetdafeet
more options

When I sign into aol, I get the "Problem loading page" screen. No certificate or something. When I try to use Google to search, the sites I want to visit all say the same thing.

When I sign into aol, I get the "Problem loading page" screen. No certificate or something. When I try to use Google to search, the sites I want to visit all say the same thing.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi Peetdafeet, in order to connect to HTTPS addresses -- secure connections -- Firefox needs to verify that the certificate presented by the site is valid. It sounds as though there is a general problem in your Firefox with that process.

The most common reason for that these days is that your security software is intercepting your web connections and Firefox doesn't trust the fake certificates created by that software. Could you try the steps in this article for the first level of troubleshooting:

How to troubleshoot security error codes on secure websites

Any progress so far?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check if there is more detail available about the issuer of the certificate.

  • click the "Advanced" button show more details
  • click the blue error text (SEC_ERROR_UNKNOWN_ISSUER) to show the certificate chain
  • click "Copy text to clipboard" and paste the base64 certificate chain text in a reply

If clicking the blue error text doesn't provide the certificate chain then try these steps to inspect the certificate.

  • open the Servers tab in the Certificate Manager
    • Options/Preferences -> Privacy & Security
      Certificates: View Certificates -> Servers: "Add Exception"
  • paste the URL of the website (https://xxx.xxx) in it's Location field

Let Firefox retrieve the certificate -> "Get Certificate"

  • click the "View" button and inspect the certificate

You can find detail like the issuer of the certificate and intermediate certificates in the Details tab.