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Two (apparently) profiles.

  • 4 replies
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  • Last reply by sfhowes

jworks
jworks
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I'm "thinking" I apparently have two profile folders in TB. One says inbound.att.net. The other says inbound.att-1.net. I see this by clicking the following in TB: Help, More Troubleshooting Information, Open Folder button at Profile Folder, Mail. After clicking on Mail, this is where the two are showing. Screenshot of this is attached

Then I looked in TB by clicking the following: Tools, Account Settings, Server Settings under my account name which is Bellsouth POP. Server type is POP mail server; Server Name is inbound.att.net

My question is should I delete in the Profile Folder the one that says "inbound.att-1.net" ?

I tried changing the Server Name in TB to "inbound.att-1.net" to see if it would work. It did not. I got a dialog box pop up that said "inbound.att-1.net" timed out.

Apparently, somewhere in the past I may have deleted my account in TB and started over by adding it back again.....resulting in the " -1 " addition . The reason I'm inquiring is I keep getting popstate folders added to TB, lots of them. And I'm thinking maybe the two inbounds in the Profile Folder is the issue.

I "think" I've included TB as an exception in my McAfee virus protection. I'm not a computer whiz.

I'm "thinking" I apparently have two profile folders in TB. One says '''inbound.att.net'''. The other says '''inbound.att-1.net'''. I see this by clicking the following in TB: Help, More Troubleshooting Information, Open Folder button at Profile Folder, Mail. After clicking on Mail, this is where the two are showing. Screenshot of this is attached Then I looked in TB by clicking the following: Tools, Account Settings, Server Settings under my account name which is Bellsouth POP. Server type is POP mail server; Server Name is ''inbound.att.net'' My question is should I delete in the Profile Folder the one that says "inbound.att-1.net" ? I tried changing the Server Name in TB to "inbound.att-1.net" to see if it would work. It did not. I got a dialog box pop up that said "inbound.att-1.net" timed out. Apparently, somewhere in the past I may have deleted my account in TB and started over by adding it back again.....resulting in the " -1 " addition . The reason I'm inquiring is I keep getting popstate folders added to TB, lots of them. And I'm thinking maybe the two inbounds in the Profile Folder is the issue. I "think" I've included TB as an exception in my McAfee virus protection. I'm not a computer whiz.

All Replies (4)

jworks
jworks Question owner
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Screenshot

sfhowes
sfhowes
  • Top 10 Contributor
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If you remove an account, then add it back, the mail folder is named with a -1 suffix, even though the actual server is unchanged from inbound.att.net. The reason is, to preserve the mail that was originally stored in the first folder in case the user wants to restore it.

The issue with popstate folders is usually caused by antivirus apps. See these instructions for McAfee.

You might find there are far fewer issues by removing McAfee and using the built-in Windows Defender antivirus (with the TB profile folder added as an Exclusion).

jworks
jworks Question owner
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sfhowes, thank you. Will it hurt anything to just delete the one with the -1 suffix (since my Account name in TB is showing inbound.att.net ?? I'll read up on those McAfee instructions when I get back.

sfhowes
sfhowes
  • Top 10 Contributor
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If the -1 folder isn't using much space, I'd just leave it, or move it out of the profile while TB is closed, then restart TB to see if there are any bad effects. If not, delete the moved folder.