Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Network Protocol Error

  • 2 replies
  • 4 have this problem
  • 1 view
  • Last reply by cor-el

more options

Very annoyed that this message shows on even popular sites like Woolworth, Big W, Target etc. It tells me to contact web site owner? Really? This problem has only started since the last update.

Very annoyed that this message shows on even popular sites like Woolworth, Big W, Target etc. It tells me to contact web site owner? Really? This problem has only started since the last update.

All Replies (2)

more options

Please explain the problem in detail. What does/dosn't happen? What are the exact error messages?


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

more options

This usually means that you do not support TLS 1.2 or TLS 1.3.

You can check your browser.

You can check the server.

You can check the connection settings.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":