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My first support request about this was posted on Mon, Nov 18 (8:53 a.m.). I never got a response--probably my fault for posting a minor correction which may have caused everyone else to think someone knowledgeable had responded. I apologize for starting a new thread, but it’s been almost a week now and I really need help. The situation: I get my email via POP, and something got corrupted as a result of doing a backup of TB on Nov 15 using MozBackup. Following advice by Toad-Hall on 11/7/23 to a similar support request, in Troubleshooting Information, inside Profile folder, then in Mail, then in the folder for my server, I renamed “Inbox” as “OldInbox.” A new Inbox and new Inbox.msf got created in Mail > 'my-server.' The new Inbox is 0 KB and is dated to the Nov 14, the evening before I did the MozBackup. The date on the new Inbox.msf keeps advancing. There’s a OldInbox.msf file too, with date that keeps advancing. The new Inbox.msf file doesn’t work or isn’t getting used or some such. When I open TB, Inbox still shows the same old list of emails (now inaccessible) that used to be there and that are now accessible in the folder OldInbox. I still get the error message when I try to Get Messages. TB is still not downloading emails from the mail server. How do I get a functioning Inbox?

For some reason Firefox stopped working with the PlayerLocationCheck App used by the Georgia Lottery. I can still use the https://www.galottery.comweb site by using their phone app or Edge. Any ideas on how to solve this problem?

This has never worked for me on Firefox for iOS, despite trying for over a year, being up-to-date, and following the proper steps listed in the online instructions for how to do this.

First, Firefox for iOS never asks to save passwords, which is a total bummer.

But that aside, it won't even save a new password when I enter it manually. I go to "passwords," hit the + button, enter the login and password. But when I'm done, the screen just quickly flashes, and the new login and info I just entered has not been added. PLEASE FIX THIS!!!

(And please add the feature of asking save new passwords!)

I have the latest version of TB and Windows 11. I cannot edit contacts in either Cardbook or Address Book. In addressbook there are Edit and Delete tabs, but neither work. I have checked permisssions, and nont denied. I have disabled and reenabled Cardbook. Neither helps. Edits made in my gmail contacts are synchronized. It seems I am missing some simple answer, but ----? Your help will be appreciated. John

Hallo Up the 4th of October all was ok (see Pix 32), after the 4th I cannot send emails. Error message is Pix 36. Output settings Pix33. Input settings Pix 34. Thunderbird version Pix 40. Zonealarm Pro Version Pix (41).I have a newist laptop with windows 10

Workshop PC Windows 8.1 Pro is set for auto daylight savings adjust and has the correct time. rastas@rastaselectronics.com.au is arranged through VentraIP. As shown by Pix 36 all has been ok since The Messaging Co took over from Internode.

Laptop I have a newish laptop with windows 10 (fully updated) and with the latest versions of Thunderbird plus Zonealarm. This laptop can recieve but not send as well.

I've turned off Zonalarm on both and tested to no avail.

Cheers

Problem: newly added account disappears when TB is closed. Thunderbird on this PC (Dell Latitude 6540) has held a Verizon account for years. The "new" account is a different, equally old Verizon account kept on TB in an identical PC I no longer use. When added to TB on the present PC it tests and works fine until TB is closed. Repeated numerous times. Having read thread # 1286437 I did what follows , to no avail: 1. tried TB in troubleshoot mode; 2. tried in Windows safe mode; 3. cleared startup cache; 4. drastically pruned old emails; 5. looked up profile folder under troubleshooting info. Folder qxxxxxxd ( size 1.18 GB before adding new account) holds one folder tree, one directory tree, but NO prefs.js file. Instead, twenty-two prefs-xx.js files from 1 to 22; removed all to a thumb drive except prefs-1.js which I dared not rename as prefs.js; 6. found two profile folders, both labeled default. One is the above holding 1.18 GB, the other holds 685 MB (probably harmless and related to an old university account no longer extant). I copied both profile folders to a thumb drive. Note: profile folder qxxxxxxd is clearly engaged in what I am attempting. When TB is open with the added new account working -- which is the case as I am writing --, profile folder size increases from 1.18 to 1.20 GB and the number of folders increases by one (under "Mail" the list of pop.verizon-xx.net sub-folders increases from 17 to 18). Please advise on what to do next; I am 86 and no software geek, but can follow instructions... Thanks --Paul

I read on the internet that if I go to Mail then the body of the email should be available when blank in above subject files/folders. This does work, but it has only just started happening. Internet information says due to out of date apps, does this mean Thunderbird is out of date and needs updating because usually the updates are automatic? Or does Thunderbird need to look at the problem and fix, I shouldn't have to go to Mail each time an email body is blank. Not all emails are blank. Appreciate your assistance.

bold text I have installed Malware protection onto my laptop and it has been interfering constantly by popping up with a Browser Guide I cannot remove and they advise me to go through my Browser FireFox to have it removed.

There used to be a way to add a web site as a shortcut to the Home page by dragging the link and dropping it somewhere. Those instructions seem to have disappeared. One of the sites I had pinned to the Home page has changed. I can remove the old link (tile), but how do I add the new link as a tile? The help articles no longer provide any information about how to do this. Just "pinning' the page adds it to the toolbar, where I don't want it, but does not add it to the Home page. Do I have to just close and open that site a bunch of times in order to get it to appear???? There should be a more sensible way.

Recently the cursor in the address bar in Nightly mostly disappeared. To explain: on regular Firefox, the cursor is a thin, black, vertical bar, but on Nightly now, it's as if that bar moved up, leaving only a tiny bit visible at the top of the address bar. And the same problem is present in all textboxes. It's definitely possible that I accidentally set a setting via fumble fingers. Does anyone have a guess what the setting is to return things to normal?

Attempting to upgrade and recommission an old HP laptop not used in several years. Currently running Firefox Version 41.0.1

Any queries to legitimate websites such as Google or Mozilla, return a "This Connection is Untrusted" display screen. Firefox security settings have been changed to lowest security, and problem persists.

It isn't that Firefox isn't reaching the websites... it's that some security setting recognizing the security certificates (like Mozilla's) is broken... and I can't get past it... even to be able to download a new browser version.

i have a discontinued mint 19 and cant up grade to 20 because my lap top wont support the new version so help has been discontinued and I need to up grade my Firefox to the newer version!

When I try to log into sync with firefox, I get asked for an email code rather than the 2fa totp token I normally use. When I use the code I've been emailed I get an error that says "Bad Request". I can't log in on either of my computers. I've attached the error.

I have had problems with virus programs and repairs. First I got blue screen took it to Best Buy they totally screwed it up. When I got it back they lost my D drive and totally changed the personally of the computer. I could not longer access Firefox with the code and they lost all my bookmarks. I managed to get some of the bookmarks with an older version of Firefox however, I want to use a newer version but apparently I can't take my bookmarks with me in addition I have an old Firefox file on my C drive but can't copy bookmarks without losing the bookmarks I already have installed. To try and put it simply, I want to go to new version of Firefox and take both sets of my bookmarks

Let me know if there is a setting change needed...perhaps hidden. No issues using Firefox with any other sites...pay a lot of bills online. The site response; not authorized.

Firefox consumes almost 2Gb of RAM with only one tab open. I find this surprising, and it's a major performance issue for me.

Do you have an explanation or solutions to reduce this memory overconsumption?