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Dear Mozilla Support,

I am experiencing an issue with Firefox when trying to log in to my company’s intranet (Bravida Sverige AB). The login process requires authentication via Microsoft Authenticator. However, every time I close and reopen Firefox, I am prompted to log in again.

According to the support team at my company, this behavior is not expected. When using Google Chrome, I remain logged in even after restarting the browser, but this is not the case with Firefox.

Could you please help me troubleshoot this issue? I suspect it might be related to session management or browser settings, but I’m unsure how to resolve it. I have re installed mozilla firefox.

Thank you in advance for your assistance!

Best regards, Björn

First of all, I love your product. Have used it for many years.On a club computer trying to put it on my computer and it is endless checking passwords. No matter what I try when installing my yahoo in my or my gmail account

It has verified it with both email providers. The provider show the thunderbird is being used as a client. I have tried this with the email password and without no matter what I do I cannot get past this problem. I have windows ten

I have a suggestion, could Alt + left/right arrow switch between tabs that are next to each other? This shortcut is e.g. in PyCharm and I think it would significantly improve my browsing experience. It seems to be currently unassigned.

I've tried everything that was suggested under the settings tab for password saving. I have enabled it for all websites, and yet FF is not saving any of my passwords. I also tried to import my PWs from Google. Still blank. What next?

Suddenly, I cannot see the sidebar from several providers any more. What shitty update have you done this time ?? It must have been in the time between 19th and 21th November 2024 !!

The missing side bars very briefly appear (less than half a second) when the site is loading, however, then they disappear for no known reason !!

So what ???

I very briefly logged into the Firefox browser on a shared work PC using my personal account. I immediately logged back out again, and even checked to make sure it was not remembering my email/suggesting it for future sign-ins.

The next day when I went on Firefox on this PC, it was not signed in (on the top right settings bar it said "sign in" rather than showing my email, and clicking this brought me to the sign on page) but it was still showing my shortcuts and all my bookmarks.

Having gone onto my usual laptop, it's also synced the bookmarks that were on this work PC (with no account associated) to my personal account. It's like it's synced them entirely even though I never pressed sync, was only signed in for a minute and signed out fully afterwards.

This is a huge privacy breach for me, since it means my personal information contained in the bookmarks was on display for the dozen people who used that PC before I noticed what had happened. I deleted all the bookmarks on this PC, cleared cache and cookies completely and it did not seem to be showing anything anymore, but I'm not confident it's scrubbed permanently since it never should have been showing those things in the first place.

I realise I'm just going to be told I must not have signed out properly, but I really did. I'm paranoid about these things and I clearly remember doing it.

Surely if I sign out, my personal things like bookmarks should not be available to anyone using Firefox on that PC in the future? I'm struggling to understand why this happened and how to keep my account safe now.

Error message: Calendars currently disabled., Enable Calendar. Not intuitive or user friendly. How to enable calendar? Search help, support, no information? Would expect to find in settings, or tools, but not there. Where is the secret hidden?

When I use the Firefox browser, the use of this site is very slow, messages do not appear, and the site is horribly slow. Facebook also has the same problem. Please fix this problem.

I recently installed Thunderbird on a new installation of Ubuntu 24.04 using the "Installing Thunderbird manually" instructions. Everything works fine except that Thunderbird doesn't want to use the Thunderbird icon in the dock. Thunderbird opens and runs fine when I click on the Thunderbird icon, but it then puts a new default icon on the dock that looks like a gear instead of just "using" the Thunderbird icon to indicate that the application is running. I've attached a screenshot. When I close Thunderbird, the gear icon disappears.

Hello, I've been trying to figure out why my TB program has stopped responding to the email button on my Logitech K270 keyboard. It calls up the Windows Mail 8, but not TB. Everything else on the keyboard works fine, but it will not call up the TB program. I've tried various settings in SetPoint, 6.9, but it won't work. I've tried contacting Logitech, but so far, they've been no help, so I'm hoping somebody here, has run into the same thing, and figured it out. I mean, why would the button work for Windows Mail, but not TB?

Thanks in advance.

I have been trying to connect. I just verified that I followed the directions in:

https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202

I am getting a message I do not see being referenced here. TB is telling me:

"The current command did not succeed. The mail server for account ray@ganymede.org responded: User is authenticated but not connected."

Authenticated but not connected? What the heck?

I have talked to godaddy support several times. They keep saying "You will have to contact the email provider." But they are the email provider. So, any suggestions?

My account is ray@ganymede.org, I am trying to connect to outlook.office365.com and I have the security and authentication all, I believe, set correctly.

Erg. :--(

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I have a profile on a disk from a Windows 10 machine that recently died. I have a Windows 11 laptop that I just installed Thunderbird on, and I tried a profile import from the tools. It was able to successfully import my address book as well as my local folders, but did not import my calendar events or my sub folders under my inbox. Is there any way for me to get this data imported? Thanks, Gary

I have two installations of Firefox. One windows10 and one Linux. BOTH are doing the same thing on this site https://www.rapidonline.com/

I cannot scroll using the mouse roller. Page up/down doesn't work. Middle click and drag doesn't scroll either. BUT, for the briefest of time, BEFORE the Firefox shield in the address bar, I can scroll.

Hovering over the blue shield shows the text... Blocking social media trackers, cross site tracking cookies, and fingerprinters. Turning the Firefox protection OFF makes no difference, other than the shield is white and struck out. Disabling uBlock origin, or malwarebytes makes no difference. Both my installations do the same BUT, I called a pal who also uses Firefox on Linux and windows and he reports all is well and he uses uBlock, but not malwarebytes.

I have not actively messed with my settings on either platform. Oh, I was told to clear the cache. No joy.

Why does Firefox think it is blocking stuff but turning the protection off makes no difference? Why should two separate installations behave identically? Why does my pal's Firefox using Linux work on this site 100% ? I feel like I am going insane...

i host diablo_web_simple on my root running nginx when i use chrome it only loads the chunks of diabdat.mpq once -> then loads them from cache when using firefox it always loads the chunks and doesnt use cache -> this results in slower load and less performance

diabdat.mpq = ~270mb chunksize = between 1-7mb combined chunksize of loading game: ~65mb

i already set in about:config browser.cache.check_doc_frequency 2

i also set headers for caching this file in nginx

nothing works pls help

Nach einem Neustart musste ich mich neu mit meinem Firefox Konto verbinden. Danach waren alle gespeicherten Zugangsdaten weg. Die passenden Dateien liegen im Profil Ordner, aber ich kann sie ja nur als .csv Datei importieren. Wie bekomme ich die gespeicherten Zugangsdaten und Passwörter wieder? Vielen Dank im Voraus.