YouTube videos do not display properly and cannot be opened

When I navigate to a YouTube video, I get the word YouTube in giant font as shown in the attached screenshot. There is some gibberish along the left edge. Actually, when… (read more)

When I navigate to a YouTube video, I get the word YouTube in giant font as shown in the attached screenshot. There is some gibberish along the left edge. Actually, when I navigate to a specific YouTube video, I watch the correct video show up normally for about 1/2 of a second and then it immediately converts to the attached screenshot.

 This does not happen with Safari, and it just suddenly started happening today with Firefox. My guess is that a setting suddenly got changed by accident. But there may have been an upgrade that does not work on my computer. 
 Any suggestions or ideas for further troubleshooting would be welcome.

Asked by David Anick 3 days ago

I am no longer able to access my banking site with Firefox.

Starting this morning I am no longer able to access my banking site with Firefox. My current version of FF is 133.0.3 for 64 bit Windows 11. I could access it yesterday. … (read more)

Starting this morning I am no longer able to access my banking site with Firefox. My current version of FF is 133.0.3 for 64 bit Windows 11. I could access it yesterday. Looking at the support on this, I see that this has been a problem with Firefox for quite a while. I can access my bank with Chrome (although I don't trust Chrome) so why not FF? I haven't changed any settings. What set this blockage off and how can it be eliminated. If a setting needs to be changed, please tell me what it is and how to fix it.

Asked by Silvershine6 7 hours ago

Unable to send emails

Using Windows 11 and recently activated Windows Security and removed McAfee antivirus. Since this was completed, MS Outlook would not send emails so I was instructed by … (read more)

Using Windows 11 and recently activated Windows Security and removed McAfee antivirus. Since this was completed, MS Outlook would not send emails so I was instructed by my ISP to switch to Thunderbird. Now using Thunderbird and I am able to receive emails but cannot send. Attached are the mail settings that were given to me by my local cable company (MCTV Ohio). Any ideas how to fix this so that I can send emails? The message just "clocks" showing sending for hours...never actually sends the email. I know the issue is not on the end of the ISP because I am able to send on their web, just not through Thunderbird.

Asked by THFREIDLY 7 hours ago

threading

I don't seem to be able to get threading to work for me in card view. I have downloaded the add on and i am still having challenges. Can you help me understand what i a… (read more)

I don't seem to be able to get threading to work for me in card view. I have downloaded the add on and i am still having challenges. Can you help me understand what i am missing?

Asked by srbthegoat 7 hours ago

Mozilla fails to load

After a new update two days ago, Mozilla will not load. I get the error message: "ERROR: platform Version 133.0.3 is not compatible with miniVersion>=133.0 maxVers… (read more)

After a new update two days ago, Mozilla will not load. I get the error message: "ERROR: platform Version 133.0.3 is not compatible with miniVersion>=133.0 maxVersion<=133.0 Maybe try to install Firefox". When I klick the Mozilla icon nothing loads. I can't load any icon for a website. Prior to the update everything worked. I need Firefox working.

Asked by rjp13 7 hours ago

Updating Firefox current version of software

I received a msg from Mozilla that my Firefox was out of date and to download current version. I downloaded the current version but it does not update. I went to the me… (read more)

I received a msg from Mozilla that my Firefox was out of date and to download current version. I downloaded the current version but it does not update. I went to the menue and firefox help and it said automatic downloads disabled by system adminiestrator, I'm running linux mint. How do I get the download to update?

Asked by ron.zzz 2 days ago

Last reply by ron.zzz 7 hours ago

deleting email account problem

David, thank you. I think with your help, I have it fixed. I only had one prefs.js. (I had to go look for the file.) Anyway, just the one file. It was dated in 7/x/2… (read more)

David, thank you. I think with your help, I have it fixed. I only had one prefs.js. (I had to go look for the file.) Anyway, just the one file. It was dated in 7/x/2023. No files named prefs-1.js or ........ prefs-46.js. So I checked the properties of the prefs-js file. It was marked read only. I unmarked read only and closed Thunderbird and reopened it. Twice now. The account I wanted to delete did not reappear and the account I wanted to add came back!! I am very pleased the solution was so simple but I would never have found it without your help and clues.

Asked by larryelawson11 7 hours ago

How to Disable New Search Bar in v133

With the last couple of updates to Firefox (now running v133) on Windows 10 I noticed that there is a new search bar that overwrites the tabs on top of the Firefox window… (read more)

With the last couple of updates to Firefox (now running v133) on Windows 10 I noticed that there is a new search bar that overwrites the tabs on top of the Firefox window when I click into the URL bar, which is set up to be used for search. This began to happen recently but I'd like to know how to configure Firefox to do search like it used to, in the URL bar not a new search bar, and disable this new search bar that disorients me when it pops up and disappears.

Asked by Bill 3 days ago

Last reply by Bill 2 days ago

I'm literally so engulfed in Google and I want out! I need a new email address. It looks like y'all have everything I need to keep all of the comforts of having ALL my stuff safe and easy to access.... without

I'm literally so engulfed in Google and I want out! I need a new email address. It looks like y'all have everything I need to keep all of the comforts of having ALL my st… (read more)

I'm literally so engulfed in Google and I want out! I need a new email address. It looks like y'all have everything I need to keep all of the comforts of having ALL my stuff safe and easy to access.... without

Asked by savedbygracein98 7 hours ago

Audio in Firefox browser not working.

Yesterday my audio on Firefox worked, today it doesn't. I tried all the regular trouble shooting solutions. - My system volume is not 0 - My tabs aren't muted - My headph… (read more)

Yesterday my audio on Firefox worked, today it doesn't. I tried all the regular trouble shooting solutions. - My system volume is not 0 - My tabs aren't muted - My headphones are turned on and working fine (audio works everywhere but Firefox) - I uninstalled and reinstalled my Firefox - I uninstalled and reinstalled my headphone audio drivers - Audio also does not work in a private browser, so I know the issue it's related to extensions, cookies, etc. - I had Windows 11 do a quick diagnostic, so the issue isn't Windows 11 related

Usually when this issue occurs, it's as simple as switching from "default" to a specific speaker in volume mixer, but Firefox is not appearing in volume mixer like it did in the past, as shown in the screenshot below.

I don't know what else to do at this point. In previous documentation here, the solution for some people was to wait and it eventually fixed itself, but I'd rather not have audio for weeks to months on end, so has anyone found another solution by chance?

Asked by Anita G 8 hours ago

Last reply by Anita G 7 hours ago

I share an info@ ..... e-mail with colleagues. We used to be able to mark = colour e-mails so e.g. I could colour blue to my colleague an he can colour green for me.

bold textI share an info@ ..... e-mail with colleagues. We used to be able to mark = colour e-mails so e.g. I could colour blue to my colleague an he could colour green f… (read more)

bold textI share an info@ ..... e-mail with colleagues. We used to be able to mark = colour e-mails so e.g. I could colour blue to my colleague an he could colour green for me.

My two colleagues can still use this function but I can only use it on my own laptop.

What can I do to make the marking seeable for my colleagues as well as myself? We have tried updating and restarting which does not solve our problem.

Asked by Mette1 8 hours ago

Tabs say File Not Found

I often open PDF links in Firefox. I can choose to open the PDF in a Firefox tab. If I leave the tab open and restart my computer, or look for that tab sometime in the fu… (read more)

I often open PDF links in Firefox. I can choose to open the PDF in a Firefox tab. If I leave the tab open and restart my computer, or look for that tab sometime in the future, I often see a page that says File not found (see picture). Somehow the page is being cleared out of the cache. Not sure if Firefox is doing this, Windows or some other program. Any ideas to keep these pages so I can see them in the future?

Asked by sdodell 8 hours ago

Firefox not working right

Recently I have been unable to sign in on several different sites, but have had no problem on others. This is a new computer with Windows 11, and I set it up about a wee… (read more)

Recently I have been unable to sign in on several different sites, but have had no problem on others. This is a new computer with Windows 11, and I set it up about a week ago. When I tried to purchase a You Tube TV subscription, the purchase locked up. I tired it with Chrome and no problem. When I tried to log into my credit card account with Chase, I got an error message suggesting I try later or use another browser. Again Chrome worked. Then I tried to log into Aflac and got a message saying the site wasn't redirecting properly. Again Chrome worked. Also Firefox worked for Aflac on an older computer.

I don't want to use Chrome. Can anyone help? Andy

Asked by andy1608 3 days ago

Windows Defender detected Trojan:Script/Wacatac.H!ml

Hello, I just did a full windows defender scan and it turns out Trojan:Script/Wacatac.H!ml popped up when it was done and it said the files affected were: containerfile… (read more)

Hello,

I just did a full windows defender scan and it turns out Trojan:Script/Wacatac.H!ml popped up when it was done and it said the files affected were:

containerfile: C:\Users\User\AppData\Local\Mozilla\Firefox\Profiles\.default-release\cache2\entries\InsertHashHere

file: C:\Users\User\AppData\Local\Mozilla\Firefox\Profiles\.default-release\cache2\entries\InsertHashHere->(GZip)

I removed the hashes or whatever they were behind the entries, I was wondering if this was a false positive? I didn't notice any slowed down or hacked accounts, also windows defender quarantined it. I've also reinstalled Firefox and deleted all folders associated with Mozilla in AppData.

Asked by 2 2 days ago

Last reply by 2 13 hours ago