Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Thunderbird on new computer does not recognize transferred profile

  • 2 vastust
  • 1 on selline probleem
  • 22 views
  • Viimati vastas sfhowes

Robert
Robert
more options

I am migrating from an older Windows 7 computer to a new Windows 10 computer. I have Thunderbird 68.5.0 on both computers. After installing Thunderbird on the new computer I migrated the old account information and data to the new computer following the directions posted online (replaced the Thunderbird folder). However, when I start Thunderbird on the new computer it does not recognize the transferred profile and acts like a fresh install without any account information. What should I be looking at?

I am migrating from an older Windows 7 computer to a new Windows 10 computer. I have Thunderbird 68.5.0 on both computers. After installing Thunderbird on the new computer I migrated the old account information and data to the new computer following the directions posted online (replaced the Thunderbird folder). However, when I start Thunderbird on the new computer it does not recognize the transferred profile and acts like a fresh install without any account information. What should I be looking at?

All Replies (2)

SharkyCA
SharkyCA
more options

You could try the solution I posted here!

https://support.mozilla.org/en-US/questions/1280246#answer-1292241

Hope it works for you!

Muudetud SharkyCA poolt

sfhowes
sfhowes
  • Top 10 Contributor
more options

Close TB, launch Profile Manager: Windows-key+R, type thunderbird.exe -p

Do you see a list of profiles such as default and default-release? Does your data appear if you select the default profile?