Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

i have downloaded webmail add blocker for firefox and now youtube doesn't show the pictures..help

  • 5 vastust
  • 2 on selline probleem
  • 11 views
  • Viimati vastas avwood

more options

I have downlaoded webmail add blocker for Firefox so I can get rid of the right hand ad pane in hotmail (Outlook) That works fine but now many of the videos in youtube will not show a picture although I can hear the sound.

Is my prolem that I have downloaded add blocker as everything worked fine beforehand. If so, how do I get rid of the problem? Uninstall add blocker? How do I do that?

Please help me. I am old and not great at computers. My stress levels go up when it is not working properly.

I have downlaoded webmail add blocker for Firefox so I can get rid of the right hand ad pane in hotmail (Outlook) That works fine but now many of the videos in youtube will not show a picture although I can hear the sound. Is my prolem that I have downloaded add blocker as everything worked fine beforehand. If so, how do I get rid of the problem? Uninstall add blocker? How do I do that? Please help me. I am old and not great at computers. My stress levels go up when it is not working properly.

Valitud lahendus

Make sure that your ads block not blocking images.

Goto > Tools > Options > Content

  • Check > "Load image automatically"
Loe vastust kontekstis 👍 0

All Replies (5)

more options

Valitud lahendus

Make sure that your ads block not blocking images.

Goto > Tools > Options > Content

  • Check > "Load image automatically"
more options

I have done that and "load image automatically" is already ticked.

Since emailing you the question, I have closed off Firefox and opened it gain and it seems to be working OK now.

Does this make sense?

I am totally confused.

Anthony

more options

Regret to advise that there are still some youtube pictures that don't open. Today someone sent me a forwarded email with a link to you tube. A picture was shown when I cloicked on the link but as soon as I pressed the arrow to play there was no picture.

What do you think is causing the problem please?

I am old, stressed when computers go wrong as I don't understand them much.

Would appreciate your help.

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

Thank You

I am saving your suggestion in my email saved folder. I have downloaded the updated NVIDIA files and things seem to be OK now.

Thank you for your help.

Anthony