Need help with 3 error messages since 31.7 update
One of my office staff is having trouble with email sending & receiving since 31.7 update. We have reinstalled the update as a precaution but cannot get her program to send or receive messages. There are 7 other users in the office and hers is the only one having this problem.
I have images of the 3 error messages but for some reason I cannot get them to upload. I have tried, pdf, jpg, png files and they wont attach. I can email them if you give me an address to send to.
Let me know if you have any other questions or suggestions for me to try and get her restored.
Thanks, Diane
All Replies (6)
You should be able to attach screenshots when replying to your OP.
FIND ATTACHED THE 3 ERROR MESSAGES. 2 ARE ON 1 ATTACHMENT, 3RD BY ITSELF
The errors on the first image look genuine, in that they appear to be relevant to downloading and sending email.
However, the second reports an issue with a POP server, but it's trying to send, which requires an SMTP server. So there may be something amiss in the account settings.
On the affected computer, go to Help|Troubleshooting Information, clear "Include account names", click on "Copy text to clipboard" and then paste into a reply here. You can delete all the material referring to fonts and printers, but remove nothing else, please.
Application Basics Name Thunderbird Version 31.7.0 User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.7.0 Profile Folder Show Folder (Local drive) Application Build ID 20150507114201 Enabled Plugins about:plugins
Build Configuration about:buildconfig
Memory Use about:memory
Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (pop3) mail.catcomm.net:110 plain passwordCleartext mail.catcomm.net:25 plain passwordCleartext true account2 (none) Local Folders plain passwordCleartext Crash Reports Report ID Submitted Extensions Name Version Enabled ID Lightning 3.3.3 true {e2fda1a4-762b-4020-b5ad-a41df1933103} ReminderFox 2.1.5.2 false {ada4b710-8346-4b82-8199-5de2b400a6ae} Graphics Adapter Description NVIDIA GeForce GT 635 Vendor ID 0x10de Device ID 0x1280 Adapter RAM 1024 Adapter Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version 9.18.13.4752 Driver Date 2-5-2015 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.17292) ClearType Parameters ClearType parameters not found WebGL Renderer false GPU Accelerated Windows 2/2 Direct3D 10 AzureCanvasBackend direct2d AzureSkiaAccelerated 0 AzureFallbackCanvasBackend cairo AzureContentBackend direct2d JavaScript Incremental GC 1 Accessibility Activated 0 Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.6 4.10.6 NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC NSS Util 3.16.2.3 3.16.2.3 NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
Thanks, see above information you requested from the infected computer.
Thank you.
I'm even more puzzled now since there's nothing to explain why a POP server sent a response to the attempt to send. You have just the two connections, POP/110 for fetching email, and SMTP/25 for sending.
Both are perfectly reasonable, though in many email systems, port 25 has gone out of favour due to it frequently being blocked by ISPs or email providers (as a clumsy way to manage spam sent by infected computers - but I'm not intending to imply that you have any virus problems there.)
I can't find any website detailing catcomm.net's email settings, so we can't check what settings they recommend.
Do you have a personal firewall or other security software on this machine that may be interfering with Thunderbird's connections? Anti-spam software is often responsible for connection issues.