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google does not stay signed in

  • 1 reply
  • 1 has this problem
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  • Last reply by cor-el

gordonandpatti
gordonandpatti
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I have been using Windows 10 with Firefox browser and Google/Gmail for many months. I also have been using Norton 360 and other Norton programs for many years. A few days ago, I updated Norton Utilities Ultimate and after update ran it for standard options. Before that update, I could start Google and still be signed in and start Gmail and still be signed in. Now, whenever I close Gmail or Google, I have to sign in whenever I start Google/Gmail. I tried to get help from Norton (see attached chat printout), but they said it was not a Norton problem and to contact Google. When I researched the problem with Google, it indicated that the problem was related to cookies but did not help correct it. I tried Firefox Help and could not find any useful information. I then changed to Google Chrome browser; that works and I can start and stop Google and Gmail and remain signed in. If I go back to Firefox, I still have to sign in every time I start Google. Appears to me to be Firefox or Firefox setting problem. Help!! Gordon gordonandpatti@gmail.com

I have been using Windows 10 with Firefox browser and Google/Gmail for many months. I also have been using Norton 360 and other Norton programs for many years. A few days ago, I updated Norton Utilities Ultimate and after update ran it for standard options. Before that update, I could start Google and still be signed in and start Gmail and still be signed in. Now, whenever I close Gmail or Google, I have to sign in whenever I start Google/Gmail. I tried to get help from Norton (see attached chat printout), but they said it was not a Norton problem and to contact Google. When I researched the problem with Google, it indicated that the problem was related to cookies but did not help correct it. I tried Firefox Help and could not find any useful information. I then changed to Google Chrome browser; that works and I can start and stop Google and Gmail and remain signed in. If I go back to Firefox, I still have to sign in every time I start Google. Appears to me to be Firefox or Firefox setting problem. Help!! Gordon gordonandpatti@gmail.com

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Detail like websites remembering you and log you in automatically is stored in cookies, so make sure you aren't clearing important cookies.

You can use these steps to make a website recognize and remember you.

  • create a cookie allow exception with the proper protocol (https:// or http://) to make a website remember you

You can check that you aren't clearing important cookies.

  • using "Delete cookies and site data when Firefox is closed" to clear cookies keeps cookies with an allow exception
    in 102+ version toggling this setting makes changes to the "Clear history when Firefox closes" settings and those settings prevail
  • using "Clear history when Firefox closes" in Firefox 102+ honors exceptions and keeps cookies with an allow exception, previous versions removed all cookies

Make sure to keep the "Site settings".

  • clearing "Site settings" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data
  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Exceptions"
  • Settings -> Privacy & Security
    Firefox will: "Use custom settings for history":
    [X] "Clear history when Firefox closes" -> Settings