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Why does my webmail site no longer work after 2 yrs. on Firefox, but does on other browsers?

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ethicist
ethicist
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I am no longer able to utilize my office webmail site, Appnet.com, after 2 yrs. using it with Firefox. It works with Safari, however my EMR does not. so I am now having to use 2 browsers. I've tried unblocking the popup blocker on firefox and researching solutions to no avail.

I am no longer able to utilize my office webmail site, Appnet.com, after 2 yrs. using it with Firefox. It works with Safari, however my EMR does not. so I am now having to use 2 browsers. I've tried unblocking the popup blocker on firefox and researching solutions to no avail.

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cor-el
cor-el
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You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.